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Welcome to Cleaning Solutions Bristol!
Thank you for choosing Cleaning Solutions Bristol. We’re delighted to have you on board and are committed to providing you with top-notch cleaning services tailored to your needs.
🧾 Our Services
We offer a range of cleaning services, including:
• Airbnb Turnaround Cleaning
• End-of-Tenancy Cleaning
• Regular Domestic Cleaning
• Deep Cleaning Services
• Commercial Cleaning
Each service is customised to ensure your space is spotless and welcoming.
Minimum Call-Out Charge
All bookings are subject to a minimum charge equivalent to 2 hours of service, regardless of the actual time required on-site. This standard call-out ensures we can cover travel, staff time, and operational costs.By booking or receiving services from Cleaning Solution Bristol, you agree to be bound by our Terms & Conditions, available at www.cleaningsolutionbristol.co.uk/terms-conditions.
Last updated: May 03 2025
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Expectations: Clients & Cleaners
Clear Roles = Clean Results
We believe in respectful, clear communication and a reliable service experience. Here’s what you can expect from us, and what we ask from you as a client.
What You Can Expect From Us
Use professional equipment and eco-safe products
Respect your property, privacy, and belongings
Follow your cleaning instructions or checklist
Report any damage or issues found during cleaning
Lock up securely if unsupervised access is arranged
Maintain a friendly, respectful, and professional attitude
Follow health & safety regulations (PPE, hygiene, safe waste disposal)
Our team is:
Fully insured
Trained in COSHH and manual handling
Compliant with UK health and cleaning standards
What We Expect From You (The Client)
To help us do our job safely and efficiently, we ask that you:
Provide accurate property info during booking (e.g. size, condition, access) If inaccurate details is given at time of clean extra charges will applied.
Ensure access is available at the scheduled time (keys, codes, parking info)
Remove valuables or fragile items from cleaning areas
Make the space safe for our staff (no hazards, pets secured)
Inform us of any allergies or material restrictions (e.g. flooring types)
Share any specific instructions or checklists ahead of time
Cancel/reschedule with at least 24 hours’ notice where possible
Pay promptly upon invoice or booking confirmation
Cancellations & Rescheduling
Free rescheduling with 24+ hours’ notice
Cancellations under 24 hours may incur a small fee
We’re flexible — just keep us informed
Before & After the Clean
Before the clean:
Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra £75 cost added to tidying your Items.
Leave out any preferred products or equipment you'd like us to use
After the clean:
You're welcome to inspect and provide feedback — we’ll always aim to resolve issues quickly
Let us know how we did — your feedback helps us improve and reward great staff
We may take post-clean photos (with your consent) to confirm service quality or for landlord reporting.
Summary TableOur Team Will…
Clients Should…
Arrive on time, prepared & professional
Provide accurate access & instructions
Follow all service instructions
Remove fragile items / valuables
Use eco-safe, COSHH-compliant products
Notify us of allergies/material types
Lock up securely if needed
Cancel/reschedule with 24hr notice
Treat your home with care & respect
Pay promptly & communicate clearly
Terms & Conditions & Client Agreement
By booking with Cleaning Solution Bristol, you agree to our Terms & Conditions, including our payment policy, cancellation terms, and client responsibilities.
Please read our full Client Agreement and Terms of Service before confirming your booking.
Have a question or special request?
We’re always happy to help. Just contact us and we’ll make it easy for you.Last updated: May 03 2025
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• Professional Staff: Our trained and vetted cleaners arrive on time, in uniform, and equipped with necessary supplies.
• Quality Assurance: We follow a detailed checklist to maintain high standards.
• Flexible Scheduling: Services are available at times convenient for you, including weekends and holidays (additional charges may apply).
• Transparent Pricing: Additional charges apply for bank holidays and special requests.
Our Process
1. Initial Consultation: We discuss your cleaning needs and provide a detailed quote.
2. Scheduling: Choose a convenient date and time for the service.
3. Cleaning Day: Our team arrives promptly and performs the agreed-upon services.
4. Feedback: We welcome your feedback to continually improve our services.
Important Information
• Access: Please ensure our team has access to the property at the scheduled time and all areas are cleared.
Before the clean:
Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra £75 cost added to tidying your Items.
• Cancellations: Cancellations should be made at least 48 hours in advance to avoid charges.
• Payments: Invoices are sent on the day off service and are due within 7 days. For Long standing clients for new clients payment is required before the end of service.
📞 Contact Us
For any queries or to schedule a service:
• Email: info@cleaningsolution.uk
• Phone: 07956572991
• Website: www.cleaningsolution.co.uk
Last updated: May 03 2025
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Health & Safety & Insurance
Keeping Your Property Clean, Safe & Protected
At Cleaning Solution Bristol, the health, safety, and peace of mind of our clients and staff come first. We take every precaution to deliver high-quality cleaning services that meet the latest safety standards—backed by full insurance coverage and strict protocols.
Our Commitment to Health & Safety
We follow industry-standard practices to ensure a safe, hygienic, and responsible working environment in all the properties we clean.
Cleaning Protocols
Eco-Friendly & Approved Products
We use professional-grade, non-toxic, eco-friendly cleaning solutions that are safe for children, pets, and sensitive surfaces.Colour-Coded Cloths & Equipment
To prevent cross-contamination, we use separate cloths and tools for kitchens, bathrooms, and communal areas.Personal Protective Equipment (PPE)
Our team wears gloves and any necessary protective gear when handling cleaning chemicals or biohazards.Staff Safety & Training
All team members receive ongoing training in health & safety, chemical handling, and emergency procedures.
Our cleaners are insured, and regularly evaluated for quality and compliance.
We carry out risk assessments before commercial and first-time cleans.
Manual handling and COSHH (Control of Substances Hazardous to Health) training are part of our onboarding process.
Client Safety & Property Care
We treat your property with the utmost care and discretion.
Keys or access codes are securely handled and only shared with the assigned cleaner.
Entry and exit times can be logged for transparency, especially for landlords or letting agents. - We have a clock In System.
Public Liability & Insurance
Your property is fully protected with us.
Public Liability Insurance: Up to £5 million
Covers accidental damage to your property or injury during cleaning work.Employer’s Liability Insurance: Fully compliant
Ensures our staff are protected and your legal exposure is limited.Accidental Damage Cover:
We cover breakages caused during cleaning (subject to terms).
Certificates are available upon request just let us know if you'd like to see them.
🧾 Want Peace of Mind?
We’re happy to answer any questions about our policies, health & safety measures, or provide custom risk assessments for:
Commercial buildings
Student lets
Short-term rentals / Airbnb
High-risk cleaning jobs (post-construction, after-party, etc.)
Contact us for documentation or to discuss a tailored health & safety plan.
Summary
Safety Measure In Place?
✅COSHH-Compliant Cleaning
✅PPE and Risk Assessments
✅Public Liability Insurance
✅Key & Lock Protection
✅Safe Equipment & Procedures
Cleaning Solution Bristol
Keeping your space clean, safe, and fully protected.Last updated: May 03 2025
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Payment Terms
Extra charges apply for bank holidays
48-hour cancellation policy
Payment for New clients are due before leaving cleans payment for long term clients are due no later than within 7 days Payments must be made on the day of service unless otherwise agreed.
Late payments may incur:
8% interest above the Bank of England base rate
A £25 admin fee for overdue invoices or recovery processes
Cleaners must be given access
Not liable for pre-existing damage
Governed by laws of England and Wales
1. Payment Obligations
The Client agrees to pay invoices in full by the stated due date. Any required PO numbers or internal payment processes must be completed within this timeframe.
2. Invoicing Schedule
Invoices will be issued either daily or upon project completion, as agreed in advance.
3. Late Payment Policy
Accounts with unpaid balances exceeding 24 hours past the due date will be suspended. Services will only resume upon full payment of outstanding balances.
4. Invoice Disputes
Any disputes or questions about invoices must be raised in writing or via phone within 5 days of the invoice date. Disputes raised after this period will not be considered.
5. Payment Compliance:
Timely payment is critical for maintaining uninterrupted service Compliance with payment terms may result in service suspension or termination.
Right to Refuse Work
We reserve the right to refuse or cancel a job at any time due to:
Unsafe conditions
Verbal or physical abuse
Inappropriate behaviour
Discovery of biohazards or unsafe materials
In such cases, the full service fee may still be charged.
Payment Terms
1. Payment Obligations
The Client agrees to pay all invoices in full by the due date stated on the invoice. Timely payment is a condition of continued service.
2. Invoicing Schedule
Invoices will be issued either:
Daily, for recurring or ongoing services, or
Upon completion of one-off or project-based work,
as agreed in advance between the Client and Cleaning Solution Bristol.
3. Late Payment Policy
Payments not received within 24 hours of the due date will be considered overdue.
Overdue accounts will be suspended without notice, and no further services will be provided until the outstanding balance is paid in full.
Continued non-payment may result in termination of service and referral to a collections agency.
4. Late Payment Charges
Late payments will incur a £25 admin fee.
Interest of 8% per annum above the Bank of England base rate will be charged on overdue balances, calculated daily in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Invoice Disputes
The Client must raise any disputes or questions in writing or via phone within 5 calendar days of the invoice date.
Failure to dispute within this timeframe will be deemed as acceptance of the invoice.
Disputes do not suspend payment obligations on the undisputed portion.
6. Payment Methods
We accept payment via:
Bank transfer
Debit/credit card
Other methods by prior arrangement
Details will be provided on each invoice.
7. Payment Non-Compliance
Failure to comply with these terms may result in:
Immediate suspension or termination of services
Withdrawal of future booking eligibility
Legal recovery action, including additional recovery fees
Last updated: May 03 2025
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Cleaning Services Agreement
This Cleaning Services Agreement (“Agreement”) is entered into by and between Cleaning Solutions Bristol LTD, Company number 12974269 a company registered in England and Wales (the “Service Provider”), and any party (the “Client”) who engages the Service Provider’s cleaning services by confirming a booking via email, telephone, website, or payment, collectively referred to as the “Parties.”
By proceeding with a booking, the Client agrees to the terms outlined in this Agreement.
1. Services
The Service Provider agrees to provide cleaning and/or linen hire services as agreed in the booking confirmation. Services may include, but are not limited to:
• Domestic and commercial cleaning
• End-of-tenancy cleaning
• Serviced accommodation turnover
• Linen hire services
• Deep cleaning
The exact scope of work, frequency, and duration will be detailed in the booking confirmation or service schedule provided.
2. Pricing & Payment
• Standard Rates: All prices quoted are exclusive of VAT unless explicitly stated. VAT will be charged at the prevailing rate.
• Bank Holidays: Services requested on UK Bank Holidays incur an additional 50% surcharge.
• Emergency/Short Notice Services: Subject to availability and may incur an additional charge, advised at the time of booking.
• Minimum Booking Time: 2 hours unless otherwise agreed.
• Payment Terms: Invoices are issued after service and are due within 7 days. Late payments may incur a charge of £15 per overdue week.
• Accepted payment methods include bank transfer and approved digital payments.
3. Booking Acceptance
A booking is considered accepted when the Client:
(a) Confirms a service date and time via email, phone, or online platform; or
(b) Makes a payment (full or deposit); or
(c) Accepts a written quote and proceeds with scheduling.
By accepting a booking, the Client agrees to be bound by the terms of this Agreement.
4. Cancellations & Access
• Cancellations must be made with a minimum of 48 hours’ notice to avoid charges.
• Cancellations within 48 hours are subject to a charge of 50% of the agreed service fee.
• If cleaners are unable to access the premises or are turned away, the full service fee remains payable.
• Any key collections, lockbox access, or specific entry instructions must be provided in advance.
5. Client Responsibilities
The Client agrees to:
• Provide safe, uninterrupted access to the property at the scheduled time.
• Ensure the premises are free of hazards or inform the Service Provider in writing.
• Communicate any special cleaning instructions or priorities in advance.
• Remove valuables or fragile items prior to service if concerned about damage.
6. Liability & Insurance
The Service Provider holds full Public Liability and Employers’ Liability Insurance.
The Service Provider is not liable for:
• Pre-existing damage or wear and tear
• Damage resulting from faulty or fragile fittings
• Unreported issues after 24 hours from service completion
Any liability is strictly limited to the total amount paid for the affected service.
7. Termination
This Agreement may be terminated by either party with 14 days’ written notice, except in the case of one-off services where the contract ends upon completion of the work.
The Service Provider reserves the right to withdraw services immediately in the event of:
• Abuse or unsafe conditions
• Non-payment
• Breach of this Agreement
8. Amendments
This Agreement may be updated periodically. The latest version will always be made available our invoices or sent on request. Continued use of the Service constitutes acceptance of the updated terms.
9. Governing Law
This Agreement is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
10. Acceptance
By confirming a service (whether in writing, online, or by payment), the Client agrees to be legally bound by the terms of this Agreement. A signed copy is not required for enforceability
Many Thanks
Cleaning Solutions Bristol
Company number 12974269
Last updated: May 03 2025
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Additional Charges & Optional Services
To ensure transparency and fair compensation for time, risk, or extra effort, the following charges may apply where relevant:
1. Biohazard Cleaning – £150
Cleaning involving blood, bodily fluids, or faeces will incur this charge due to health and safety protocols.
2. Deep Clean (Severe Conditions) – £100
Applies to properties in extreme condition requiring significantly more time and materials than usual.
3. Poor Property Condition Surcharge – £25–£50
Applied at our discretion for unexpectedly dirty or neglected properties.
4. Rubbish/Waste Removal – £25–£75
Covers removal of excessive household waste or personal items. Does not include licensed disposal.
5. Fridge/Freezer Cleaning – £15–£25
Applies only if emptied and (for freezers) defrosted in advance.
6. Oven Cleaning – £35–£70
Specialist deep oven cleaning not included in general cleans.
7. Carpet Cleaning – From £25/room
Available as an optional extra. Quoted based on room size and condition.
8. Wall Cleaning – From £30/room
Optional degreasing or mark removal. Painting/touch-ups not included.
9. Balcony/Outdoor Areas – £20–£50
External cleaning is excluded from regular cleans and charged separately.
10. Dishwashing – From £10
Washing up dishes, cutlery, or cookware left out is not included unless pre-arranged.
11. Pet Hair Removal – £15–£30
Heavy pet hair removal from carpets or upholstery requires additional time.
12. Cupboards/Drawers (Inside) – £5–£15 per room
Only included in end-of-tenancy or deep cleans. Must be empty.
13. Unattended Cleans with Key Collection – £10–£25
For collecting or returning keys from a letting agent, key safe, or remote location.
14. Heavily Soiled Bathroom Fee – From £20 per bathroom
For deep descaling, mould removal, or extreme grime.
15. Urgent or After-Hours Cleaning – £20–£50
Evening, weekend, or same-day cleans may carry a premium fee.
16. Late Payment Admin Fee – £25 + interest
For overdue payments over 7 days, 8% interest plus admin fee may apply.
17. Missed Appointment / Lock-Out Fee – 50% of service
If we cannot gain entry or are turned away, 50% of the booking will be charged.
18. Linen Collection for Airbnb Clients – £15–£30
If you require us to collect used or clean linen from an Airbnb property or drop it off elsewhere, a £15–£30 collection/delivery fee applies, depending on distance. Urgent or out-of-hours linen collections may incur an additional £10–£15 surcharge.
Before the clean:
Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra £75 cost added to tidying your Items.
Last updated: May 03 2025
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Cleaning Solution Bristol – Terms & Conditions
Last updated: May 03 2025
These Terms & Conditions outline the agreement between Cleaning Solution Bristol (“we”, “our”, or “the Company”) and the Client (“you” or “the Client”) for the provision of cleaning services. By booking a service, you agree to the following terms.
1. Bookings & Cancellations
All bookings must be confirmed via phone, email, or online form.
Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.
Repeated short-notice cancellations may result in termination of service.
2. Access to Property
The Client must ensure our team has access at the agreed time (keys, alarm codes, etc.).
If we are unable to gain entry, a lock-out fee of 50% of the service cost will be charged.
For unoccupied properties, the Client is responsible for providing correct access instructions.
3. Scope of Services
Our standard cleaning services include general domestic/commercial cleaning as specified at booking.
Services do not include:
Pest control
Mould remediation
Hoarding or hazardous waste removal
Pet waste cleanup (unless booked)
High-level exterior cleaning
We reserve the right to refuse any work that is unsafe or beyond our scope.
4. Additional Charges
4.1 Biohazard Clean Fee
Cleaning involving blood, faeces, urine, vomit, or other bodily fluids will incur a £150 biohazard surcharge. We reserve the right to refuse the clean if health and safety cannot be ensured.
4.2 Deep Clean Fee
Properties in severe condition (e.g. excessive grime, odour, or neglect) may incur a £100 deep-clean surcharge, at our discretion.
4.3 Poor Condition Surcharge
If your property requires more cleaning than reasonably expected, we may apply a £25–£50 additional charge to cover extra time and materials.
4.4 Admin & Staff Waiting Fee
If delays are caused by the Client or we are kept waiting, we reserve the right to charge £25/hour per staff member beyond the scheduled time.
5. Breakages & Liability
Our staff take care during cleaning, but accidents can happen.
We are not liable for:
Existing damage
Fragile, unsecured, or improperly installed items
Any damage caused by the Client’s own products or equipment
Any claims must be reported within 24 hours of the service.
We hold valid public liability insurance; details available upon request.
6. Client Responsibilities
Provide a safe working environment (e.g. no unsecured pets, aggressive persons, or hazardous conditions).
Ensure utilities (water, power) are available.
Secure or remove valuable or delicate items prior to our visit.
Where applicable, ensure pets are secured during the clean.
7. Photos for Documentation
We may take before-and-after photographs to document service quality and condition.
Photos are kept private and not used for marketing without your consent.
8. Payments
Payments must be made on the day of service unless otherwise agreed.
Late payments may incur:
8% interest above the Bank of England base rate
A £25 admin fee for overdue invoices or recovery processes
9. Recleans & Complaints
If you are unhappy with any aspect of the service, please contact us within 24 hours with details and photos.
We may offer a free reclean at our discretion.
Complaints raised after 24 hours may not qualify for compensation.
10. Pets
We are pet-friendly, but you must inform us if pets are present.
We do not clean up pet waste unless agreed in advance.
For staff safety, aggressive animals must be secured during the clean.
11. Force Majeure
We are not liable for cancellations or delays due to circumstances beyond our control (e.g. extreme weather, illness, traffic accidents, strikes, etc.).
12. Right to Refuse Work
We reserve the right to refuse or cancel a job at any time due to:
Unsafe conditions
Verbal or physical abuse
Inappropriate behaviour
Discovery of biohazards or unsafe materials
In such cases, the full service fee may still be charged.
13.Long Stay Cleaning Surcharge
For stays exceeding 14 consecutive days, a Long Stay Cleaning Surcharge of £25–£50 will be applied at the end of the booking.
This charge covers the additional time, labour, and materials required to return the property to a guest-ready standard after extended use. The exact fee will depend on the size and condition of the property.
If a full deep clean is required due to excessive mess, neglect, or heavy usage, a separate fee will be quoted and charged accordingly.
This surcharge ensures we maintain high standards of cleanliness and comfort for all guests.
14. Privacy
We do not share your personal information with third parties, except where required by law or necessary for service delivery.
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TERMS AND CONDITIONS:
Last updated: May 03 2025
1. Definitions
Refer to our comprehensive terms for definitions related to "The Company," "Client," and service-specific terms.
2. Contractual Agreement
By using our services, you agree to adhere to our payment terms and conditions.
3. Service Suspension Policy The Company reserves the right to suspend services for overdue accounts.
Reactivation of services requires full settlement of all outstanding invoices.
TERMS AND CONDITIONS:
1. DEFINITIONS
1.1. In these Terms of Business, the following definitions apply:
• The Company, We, Us – refers to Cleaning Solution Bristol LTD, registered in Great Britain & Northern Ireland under Company No. 12974269, owned by Company Director Kimberly Thorpe.
• Cleaner, Cleaning Operative– refers to the person or firm carrying out cleaning services on behalf of the Company.
• Client – refers to the person, firm, or corporate body, including any subsidiary or associated company (as defined by the Companies Act 1985), to whom the cleaning services are provided.
• Client's Address – refers to the location where the Client has requested the cleaning service to be performed.
• Commercial Cleaning Services – refers to an ongoing, regular service contract agreed between the Company and the Client.
• Cleaning Visit – refers to the Cleaner's visit to the Client's address to carry out the Service.
• Booking Date – refers to the date the Client accepts the Company's quotation to proceed with the services.
as defined by the Companies Act 1985
to whom the cleaning services are supplied by the Company.
"Client's Address" – means the address where the Client has requested
the cleaning service to be carried out.
"Commercial Cleaning Services" – means a continuous, regular service
contract whereby the company services the client on a set, ongoing and
agreed basis.
"Cleaning Visit" – means the visit to the Client's service address by the
Cleaner in order to carry out the Service.
"Booking Date" – means the date the client accepts the quotation
provided by the company to carry out services.
1.2. Unless the context requires otherwise, references to the singular
include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and
do not affect their interpretation.
1.4. Unless otherwise specified, references to the singular include the plural, and references to the masculine include the feminine and vice versa.
1.5. Headings are included for convenience only and do not affect the interpretation of these Terms.
2. CONTRACT
2.1. These Terms and Conditions represent a contract between Cleaning Solution Bristol LTD and the Client.
2.2. Both parties shall comply with all statutory regulations and codes of conduct in fulfilling their responsibilities under this agreement.
2.3. The Client's use of the Company's services—including placing an order by phone, email, website forms, or other means—constitutes acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions override any alternative terms put forward by the Client.
2.5. No changes to these Terms will be valid unless approved in writing by a director of the Company.
2.6. The Client agrees not to directly or indirectly employ or engage the Company's current or former cleaners for competitive or similar work within six months of their employment by the Company. Breaching this clause may result in compensation claims of £1,000 or up to three months' gross wages for the cleaner, whichever is higher.
3. QUOTATIONS
3.1. Cleaning Services are charged per job, based on:
• Timescale of the work required.
• Current condition of the property.
• Location.
• Materials and surfaces to be cleaned.
• Total rooms and space (e.g., bedrooms, bathrooms, kitchens).
• Health and safety considerations.
• Required staff, equipment, and cleaning products.
3.4. The Company reserves the right to amend the initial quotation, should
the Client's original requirements change.
3.5. Our Apartment Cleaning service requires a minimum booking of 2 hours per service.
Please note prices are for standard apartment stays and not long stay guest cleans - long stay cleans will be your standard cost plus the standard cost PH for any extra time.
3.6. Our Domestic Cleaning service requires a minimum booking of 2
hours per service.
4. EQUIPMENT
4.1. The Company shall provide all cleaning supplies and cleaning
equipment necessary to carry out the service, except if agreed with the
client otherwise.
4.2. The Client must provide running water, electricity and sufficient light
at the premises where the service takes place, failure to do so may impact
the safety of our staff and ability of the company to carry out its services
effectively and the client will still be charged in full for the service.
4.3. If the client insists on providing cleaning products and equipment,
they must have the correct safety measures in place.
4.4. All cleaning equipment belonging to Cleaning Solution Bristol LTD
will be maintained and kept in safe working order.
5. GENERAL PAYMENT TERMS
5.1. Upon receipt of the invoice the Client agrees to send payment either
by BACS or cheque to the company address. Unless otherwise agreed the
invoice will be delivered digitally to the Client's email address.
5.2. Payments of fees rendered by invoice are due within the dates stated
on an official company invoice.
5.3. We provide services on a one-off and retainer basis.
5.4. Although greatly appreciated and a powerful way to say 'Thank you',
the Client understands that tipping is not required.
5.5. The Company reserves the right to charge interest on invoiced
amounts unpaid for more than 30 days at the rate of 8% per annum above
the Bank of England base rate from the due date until the date of actual
payment under the Late Payments Act.
5.6. The Company reserves the right to charge £30.00 administrative fee,
plus any solicitors' fees, in addition to the balance due, for any account we
must refer for collection.
5.7. The Company reserves the right to cancel any contract and back
charge additional for past services to reflect the balance of the standard
rate(s) if any misleading or false information was used to obtain
discounted services.
Policy for Repeated Late Payments: Should payment delays continue, we will implement a three-strike policy. After three instances, we will adjust your payment terms to either weekly payments or require payment in advance for our services, as outlined in our terms and conditions.
Cleaning Solution Bristol LTD
Company No. 12974269
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No Contract Policy. Our 'No Contract' policy is renowned throughout out industry.
The following agreement is made between Cleaning Solution Bristol LTD (the company) and Account applicant (the customer).
We (the company) agree to supply you (the customer) with your linen hire service until further notice or until either party terminates this agreement by giving three months' notice in writing.
'Services' means the supply by way of rental for the duration of the agreement, installation, delivery, exchange,
collection, maintenance or processing of all items (including own work). Cleaning Solution Bristol LTD may at its discretion sub contract all
2. Lost or Damaged Items
a. All rented items remain the property of Cleaning Solution Bristol LTD and we retain retention to title at all times
b. Any rented items LOST or DAMAGED, other than through fair wear and tear, will be charged to our customer at the replacement price in force at that date.
c. Customers are responsible for insuring rental articles against all risks whilst on their premises.
d. Cleaning Solution Bristol LTD may at all reasonable times enter our customer's premises to check rental stock and where necessary,
remove any stock in excess to the agreement.
e. Compensation claims for customers own stock is limited to a maximum of £50.00
3. Non Stock Articles
a. Articles hired by the customer from the company's standard stock range are subject to the terms stated above.
Articles hired by the customer from the company outside of this range (specifically including articles
directly embroidered at the customer's request) are subject to a minimum two-year agreement. Non-stock
articles returned within the two-year period will be charged to the customer at the tabled residual value.
b. Own work items will be invoiced separately (P.O.A.).
4. Safety
Customers must advise Cleaning Solution Bristol LTD, in writing, of any toxic or hazardous substances that have been in contact with items
returned for processing. The company will refuse to accept such articles.
5. Quality
a. Cleaning Solution Bristol LTD undertake to conform to standards offered and accepted in carrying out the services to the reasonable
satisfaction of the customer. Upon receipt of a complaint the company will take the steps it considers
necessary to rectify the matter to the reasonable satisfaction of the customer.
b. Any serious problem should be confirmed in writing within 2 working days (Monday - Friday).
c. The quoted sizes, colour shades and other specification are based on new items and may be subject to
shrinkage, fading or other change in processing. Therefore any specifications are subject to this contingency.
terms of this agreement by our customer, Cleaning Solution Bristol LTD (without prejudice to its accrued rights) may suspend or terminate the service and will be entitled to recover all goods / monies.
* N.B. Hire charges will not be refunded on accounts placed on stop for non-payment.
c. The company specifically reserves the right, at its discretion, to revise this agreement if our customer
regularly sends for processing more / less than the agreed quantities of rental goods.
d. The company will give at least one months' notice of any price changes.
e. Overdue copy invoices must be requested within 7 days of statement date.
f. Invoice queries must be notified by phone or in writing to the customer service department within 7 days of receipt of invoice.
g. Any account with a weekly invoice value (wiv) of £100 or less MUST pay by direct debit.
h. (the company) reserve the right to revoke credit facilities at any time.
7. Change of Ownership
Any change of ownership or trading name must be notified immediately in writing and posted to (the company) by
Recorded Delivery. The customer will remain liable for all charges submitted to the account address if any such change is not notified within 24 hours of becoming effective.
Last updated: May 03 2025
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Privacy Policy – Cleaning Solutions Bristol
Last Updated 01/04/2025
Photographic Evidence
Cleaning Solutions Bristol may, from time to time, take before and after photographs of the property during cleaning appointments. These photos are taken strictly for insurance purposes, quality assurance, and to provide clear evidence of the cleaning work carried out.
Photographs will focus solely on the areas cleaned and will not include any personal or sensitive information. All images will be stored securely and used in accordance with our Privacy Policy.
By using our services, you agree to this practice unless a written objection is submitted in advance.
This policy explains how we collect, use, and protect your personal data.What We Collect:
• Name, address, email, phone number
• Booking history and service preferences
• Payment information (processed via secure third-party systems)
How We Use It:
• To provide and manage services
• To send invoices, confirmations, and updates
• For internal record-keeping
• To improve our services
Legal Basis:
• Performance of a contract
• Consent (where applicable)
• Legal obligations
Sharing:
We never sell your data. We may share it with:
• Our staff or subcontractors
• Accountants or legal advisors
• Law enforcement (if legally required)
Storage: Xero, Email, Assana
Data is stored securely. We retain information for 6 years (for accounting) or as required by law.
Your Rights:
You have the right to:
• Access or correct your data
• Request deletion
• Object to processing
Contact Us:
Info@cleaningsolution.uk www.cleaningsolution.co.uk
We look forward to providing you with exceptional cleaning services.
Warm regards
The Cleaning Solutions Bristol Team
