• Welcome to Cleaning Solutions Bristol!

    Thank you for choosing Cleaning Solutions Bristol. We’re delighted to have you on board and are committed to providing you with top-notch cleaning services tailored to your needs.

    🧾 Our Services

    We offer a range of cleaning services, including:

    • Airbnb Turnaround Cleaning

    • End-of-Tenancy Cleaning

    • Regular Domestic Cleaning

    • Deep Cleaning Services

    • Commercial Cleaning

    Each service is customised to ensure your space is spotless and welcoming.

    Minimum Call-Out Charge
    All bookings are subject to a minimum charge equivalent to 2 hours of service, regardless of the actual time required on-site. This standard call-out ensures we can cover travel, staff time, and operational costs.

    By booking or receiving services from Cleaning Solution Bristol, you agree to be bound by our Terms & Conditions, available at www.cleaningsolutionbristol.co.uk/terms-conditions.

    Last updated: May 03 2025

  • Cleaning Services Agreement

    This Cleaning Services Agreement (“Agreement”) is entered into by and between Cleaning Solutions Bristol LTD, Company number 12974269 a company registered in England and Wales (the “Service Provider”), and any party (the “Client”) who engages the Service Provider’s cleaning services by confirming a booking via email, telephone, website, or payment, collectively referred to as the “Parties.”

    By proceeding with a booking, the Client agrees to the terms outlined in this Agreement.

    1. Services

    The Service Provider agrees to provide cleaning and/or linen hire services as agreed in the booking confirmation. Services may include, but are not limited to:

    • Domestic and commercial cleaning

    • End-of-tenancy cleaning

    • Serviced accommodation turnover

    • Linen hire services

    • Deep cleaning

    The exact scope of work, frequency, and duration will be detailed in the booking confirmation or service schedule provided.

    2. Pricing & Payment

    • Standard Rates: All prices quoted are exclusive of VAT unless explicitly stated. VAT will be charged at the prevailing rate.

    • Bank Holidays: Services requested on UK Bank Holidays incur an additional 50% surcharge.

    • Emergency/Short Notice Services: Subject to availability and may incur an additional charge, advised at the time of booking.

    • Minimum Booking Time: 2 hours unless otherwise agreed.

    • Payment Terms: Invoices are issued after service and are due within 7 days. Late payments may incur a charge of £15 per overdue week.

    • Accepted payment methods include bank transfer and approved digital payments.

    3. Booking Acceptance

    A booking is considered accepted when the Client:

    (a) Confirms a service date and time via email, phone, or online platform; or

    (b) Makes a payment (full or deposit); or

    (c) Accepts a written quote and proceeds with scheduling.

    By accepting a booking, the Client agrees to be bound by the terms of this Agreement.

    4. Cancellations & Access

    • Cancellations must be made with a minimum of 48 hours’ notice to avoid charges.

    • Cancellations within 48 hours are subject to a charge of 50% of the agreed service fee.

    • If cleaners are unable to access the premises or are turned away, the full service fee remains payable.

    • Any key collections, lockbox access, or specific entry instructions must be provided in advance.

    5. Client Responsibilities

    The Client agrees to:

    • Provide safe, uninterrupted access to the property at the scheduled time.

    • Ensure the premises are free of hazards or inform the Service Provider in writing.

    • Communicate any special cleaning instructions or priorities in advance.

    • Remove valuables or fragile items prior to service if concerned about damage.

    6. Liability & Insurance

    The Service Provider holds full Public Liability and Employers’ Liability Insurance.

    The Service Provider is not liable for:

    • Pre-existing damage or wear and tear

    • Damage resulting from faulty or fragile fittings

    • Unreported issues after 24 hours from service completion

    Any liability is strictly limited to the total amount paid for the affected service.

    7. Termination

    This Agreement may be terminated by either party with 14 days’ written notice, except in the case of one-off services where the contract ends upon completion of the work.

    The Service Provider reserves the right to withdraw services immediately in the event of:

    • Abuse or unsafe conditions

    • Non-payment

    • Breach of this Agreement

    8. Amendments

    This Agreement may be updated periodically. The latest version will always be made available our invoices or sent on request. Continued use of the Service constitutes acceptance of the updated terms.

    9. Governing Law

    This Agreement is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

    10. Acceptance

    By confirming a service (whether in writing, online, or by payment), the Client agrees to be legally bound by the terms of this Agreement. A signed copy is not required for enforceability

    Many Thanks 

    Cleaning Solutions Bristol

    Company number 12974269

    Last updated: May 03 2025

  • Expectations: Clients & Cleaners

    Clear Roles = Clean Results

    We believe in respectful, clear communication and a reliable service experience. Here’s what you can expect from us, and what we ask from you as a client.

    What You Can Expect From Us

    • Use professional equipment and eco-safe products

    • Respect your property, privacy, and belongings

    • Follow your cleaning instructions or checklist

    • Report any damage or issues found during cleaning

    • Lock up securely if unsupervised access is arranged

    • Maintain a friendly, respectful, and professional attitude

    • Follow health & safety regulations (PPE, hygiene, safe waste disposal)

    Our team is:

    • Fully insured

    • Trained in COSHH and manual handling

    • Compliant with UK health and cleaning standards

    What We Expect From You (The Client)

    To help us do our job safely and efficiently, we ask that you:

    • Provide accurate property info during booking (e.g. size, condition, access) If inaccurate details is given at time of clean extra charges will applied.

    • Ensure access is available at the scheduled time (keys, codes, parking info)

    • Remove valuables or fragile items from cleaning areas

    • Make the space safe for our staff (no hazards, pets secured)

    • Inform us of any allergies or material restrictions (e.g. flooring types)

    • Share any specific instructions or checklists ahead of time

    • Cancel/reschedule with at least 24 hours’ notice where possible

    • Pay promptly upon invoice or booking confirmation

    Cancellations & Rescheduling

    • Free rescheduling with 24+ hours’ notice

    • Cancellations under 24 hours may incur a small fee

    • We’re flexible just keep us informed

    Before & After the Clean

    Before the clean:

    • Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra £75 cost added to tidying your Items.

    • Leave out any preferred products or equipment you'd like us to use

    After the clean:

    • You're welcome to inspect and provide feedback we’ll always aim to resolve issues quickly

    • Let us know how we did your feedback helps us improve and reward great staff

    We may take post-clean photos (with your consent) to confirm service quality or for landlord reporting.

    Summary TableOur Team Will…

    Clients Should…

    Arrive on time, prepared & professional

    Provide accurate access & instructions

    Follow all service instructions

    Remove fragile items / valuables

    Use eco-safe, COSHH-compliant products

    Notify us of allergies/material types

    Lock up securely if needed

    Cancel/reschedule with 24hr notice

    Treat your home with care & respect

    Pay promptly & communicate clearly

    Terms & Conditions & Client Agreement

    By booking with Cleaning Solution Bristol, you agree to our Terms & Conditions, including our payment policy, cancellation terms, and client responsibilities.

    Please read our full Client Agreement and Terms of Service before confirming your booking.

    Have a question or special request?


    We’re always happy to help. Just contact us and we’ll make it easy for you.

    Last updated: May 03 2025

  • • Professional Staff: Our trained and vetted cleaners arrive on time, in uniform, and equipped with necessary supplies.

    • Quality Assurance: We follow a detailed checklist to maintain high standards.

    • Flexible Scheduling: Services are available at times convenient for you, including weekends and holidays (additional charges may apply).

    • Transparent Pricing: Additional charges apply for bank holidays and special requests.

    Our Process

    1. Initial Consultation: We discuss your cleaning needs and provide a detailed quote.

    2. Scheduling: Choose a convenient date and time for the service.

    3. Cleaning Day: Our team arrives promptly and performs the agreed-upon services.

    4. Feedback: We welcome your feedback to continually improve our services.

    Important Information

    • Access: Please ensure our team has access to the property at the scheduled time and all areas are cleared.

    Before the clean:

    • Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra £75 cost added to tidying your Items.

    • Cancellations: Cancellations should be made at least 48 hours in advance to avoid charges.

    • Payments: Invoices are sent on the day off service and are due within 7 days. For Long standing clients for new clients payment is required before the end of service.

    📞 Contact Us

    For any queries or to schedule a service:

    • Email: info@cleaningsolution.uk

    • Phone: 07956572991

    • Website: www.cleaningsolution.co.uk

    Last updated: May 03 2025

  • Health & Safety & Insurance

    Keeping Your Property Clean, Safe & Protected

    At Cleaning Solution Bristol, the health, safety, and peace of mind of our clients and staff come first. We take every precaution to deliver high quality cleaning services that meet the latest safety standards backed by full insurance coverage and strict protocols.

    Our Commitment to Health & Safety

    We follow industry-standard practices to ensure a safe, hygienic, and responsible working environment in all the properties we clean.

    Cleaning Protocols

    • Eco-Friendly & Approved Products
      We use professional-grade, non-toxic, eco-friendly cleaning solutions that are safe for children, pets, and sensitive surfaces.

    • Colour-Coded Cloths & Equipment
      To prevent cross-contamination, we use separate cloths and tools for kitchens, bathrooms, and communal areas.

    • Personal Protective Equipment (PPE)
      Our team wears gloves and any necessary protective gear when handling cleaning chemicals or biohazards.

    • Staff Safety & Training

    • All team members receive ongoing training in health & safety, chemical handling, and emergency procedures.

    • Our cleaners are insured, and regularly evaluated for quality and compliance.

    • We carry out risk assessments before commercial and first-time cleans.

    • Manual handling and COSHH (Control of Substances Hazardous to Health) training are part of our onboarding process.

    Client Safety & Property Care

    • We treat your property with the utmost care and discretion.

    • Keys or access codes are securely handled and only shared with the assigned cleaner.

    • Entry and exit times can be logged for transparency, especially for landlords or letting agents. We have a clock In System.

    Public Liability & Insurance

    Your property is fully protected with us.

    • Public Liability Insurance: Up to £5 million
      Covers accidental damage to your property or injury during cleaning work.

    • Employer’s Liability Insurance: Fully compliant
      Ensures our staff are protected and your legal exposure is limited.

    • Accidental Damage Cover:
      We cover breakages caused during cleaning (subject to terms).

    Certificates are available upon request just let us know if you'd like to see them.

    Want Peace of Mind?

    We’re happy to answer any questions about our policies, health & safety measures, or provide custom risk assessments for:

    • Commercial buildings

    • Student lets

    • Short-term rentals / Airbnb

    • High-risk cleaning jobs (post-construction, after-party, etc.)

    Contact us for documentation or to discuss a tailored health & safety plan.

    Summary

    Safety Measure In Place?

    ✅COSHH-Compliant Cleaning

    ✅PPE and Risk Assessments

    ✅Public Liability Insurance

    ✅Key & Lock Protection

    ✅Safe Equipment & Procedures

    Cleaning Solution Bristol


    Keeping your space clean, safe, and fully protected.

    Last updated: May 03 2025

  • Additional Charges & Optional Services

    To ensure transparency and fair compensation for time, risk, or extra effort, the following charges may apply where relevant:

    1. Biohazard Cleaning – (FROM)£150

    Cleaning involving blood, bodily fluids, or faeces will incur this charge due to health and safety protocols.

    2. Deep Clean (Severe Conditions) – (FROM) £100

    Applies to properties in extreme condition requiring significantly more time and materials than usual.

    3. Poor Property Condition Surcharge – (FROM) £25–£50

    Applied at our discretion for unexpectedly dirty or neglected properties.

    4. Rubbish/Waste Removal – (FROM) £25–£75

    Covers removal of excessive household waste or personal items. Does not include licensed disposal.

    5. Fridge/Freezer Cleaning – £15–£25

    Applies only if emptied and (for freezers) defrosted in advance.

    6. Oven Cleaning – £35–£70

    Specialist deep oven cleaning not included in general cleans.

    7. Carpet Cleaning – From £25/room

    Available as an optional extra. Quoted based on room size and condition.

    8. Wall Cleaning – From £30/room

    Optional degreasing or mark removal. Painting/touch-ups not included.

    9. Balcony/Outdoor Areas – £20–£50

    External cleaning is excluded from regular cleans and charged separately.

    10. Dishwashing – From £50

    Washing up dishes, cutlery, or cookware left out is not included unless pre-arranged.

    11. Pet Hair Removal – £15–£30

    Heavy pet hair removal from carpets or upholstery requires additional time.

    12. Cupboards/Drawers (Inside) – £5–£15 per room

    Only included in end-of-tenancy or deep cleans. Must be empty.

    13. Unattended Cleans with Key Collection – £10–£25

    For collecting or returning keys from a letting agent, key safe, or remote location.

    14. Heavily Soiled Bathroom Fee – (FROM) £70 per bathroom

    For deep descaling, mould removal, or extreme grime.

    15. Urgent or After-Hours Cleaning – £20–£50

    Evening, weekend, or same-day cleans may carry a premium fee.

    16. Late Payment Admin Fee – £25 + interest

    For overdue payments over 7 days, 8% interest plus admin fee may apply.

    17. Missed Appointment / Lock-Out Fee – 50% of service

    If we cannot gain entry or are turned away, 50% of the booking will be charged.

    18. Linen Collection for Airbnb Clients – £15–£30

    If you require us to collect used or clean linen from an Airbnb property or drop it off elsewhere, a £15–£30 collection/delivery fee applies, depending on distance. Urgent or out-of-hours linen collections may incur an additional £10–£15 surcharge.

    Before the clean:

    • Please tidy personal items so we can focus on cleaning, not organising and tidying there is an extra (FROM) £75 cost added to tidying your Items.

    Last updated: May 03 2025

  • Payment Terms

    Extra charges apply for bank holidays

    48-hour cancellation policy

    Payment for New clients are due before leaving cleans payment for long term clients are due no later than within 7 days Payments must be made on the day of service unless otherwise agreed.

    • Late payments may incur:

      • 8% interest above the Bank of England base rate

      • A £25 admin fee for overdue invoices or recovery processes

    Cleaners must be given access

    Not liable for pre-existing damage

    Governed by laws of England and Wales

    1. Payment Obligations

    The Client agrees to pay invoices in full by the stated due date. Any required PO numbers or internal payment processes must be completed within this timeframe.

    2. Invoicing Schedule

    Invoices will be issued either daily or upon project completion, as agreed in advance.

    3. Late Payment Policy

    Accounts with unpaid balances exceeding 24 hours past the due date will be suspended. Services will only resume upon full payment of outstanding balances.

    4. Invoice Disputes

    Any disputes or questions about invoices must be raised in writing or via phone within 5 days of the invoice date. Disputes raised after this period will not be considered.

    5. Payment Compliance:

    Timely payment is critical for maintaining uninterrupted service Compliance with payment terms may result in service suspension or termination.

    Right to Refuse Work

    We reserve the right to refuse or cancel a job at any time due to:

    • Unsafe conditions

    • Verbal or physical abuse

    • Inappropriate behaviour

    • Discovery of biohazards or unsafe materials

    In such cases, the full service fee may still be charged.

    Payment Terms

    1. Payment Obligations

    The Client agrees to pay all invoices in full by the due date stated on the invoice. Timely payment is a condition of continued service.

    2. Invoicing Schedule

    Invoices will be issued either:

    • Daily, for recurring or ongoing services, or

    • Upon completion of one-off or project-based work,
      as agreed in advance between the Client and Cleaning Solution Bristol.

    3. Late Payment Policy

    • Payments not received within 24 hours of the due date will be considered overdue.

    • Overdue accounts will be suspended without notice, and no further services will be provided until the outstanding balance is paid in full.

    • Continued non payment may result in termination of service and referral to a collections agency.

    4. Late Payment Charges

    • Late payments will incur a £25 admin fee.

    • Interest of 8% per annum above the Bank of England base rate will be charged on overdue balances, calculated daily in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

    5. Invoice Disputes

    • The Client must raise any disputes or questions in writing or via phone within 5 calendar days of the invoice date.

    • Failure to dispute within this timeframe will be deemed as acceptance of the invoice.

    • Disputes do not suspend payment obligations on the undisputed portion.

    6. Payment Methods

    We accept payment via:

    • Bank transfer

    • Debit/credit card

    • Other methods by prior arrangement

    Details will be provided on each invoice.

    7. Payment Non Compliance

    Failure to comply with these terms may result in:

    • Immediate suspension or termination of services

    • Withdrawal of future booking eligibility

    • Legal recovery action, including additional recovery fees

      Last updated: May 03 2025

  • Cleaning Solution Bristol – Terms & Conditions

    Last updated: May 03 2025

    These Terms & Conditions outline the agreement between Cleaning Solution Bristol (“we”, “our”, or “the Company”) and the Client (“you” or “the Client”) for the provision of cleaning services. By booking a service, you agree to the following terms.

    1. Bookings & Cancellations

    • All bookings must be confirmed via phone, email, or online form.

    • Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.

    • Repeated short-notice cancellations may result in termination of service.

    2. Access to Property

    • The Client must ensure our team has access at the agreed time (keys, alarm codes, etc.).

    • If we are unable to gain entry, a lock-out fee of 50% of the service cost will be charged.

    • For unoccupied properties, the Client is responsible for providing correct access instructions.

    3. Scope of Services

    • Our standard cleaning services include general domestic/commercial cleaning as specified at booking.

    • Services do not include:

      • Pest control

      • Mould remediation

      • Hoarding or hazardous waste removal

      • Pet waste cleanup (unless booked)

      • High-level exterior cleaning

    • We reserve the right to refuse any work that is unsafe or beyond our scope.

    4. Additional Charges

    4.1 Biohazard Clean Fee

    Cleaning involving blood, faeces, urine, vomit, or other bodily fluids will incur a (FROM) £150 biohazard surcharge. We reserve the right to refuse the clean if health and safety cannot be ensured.

    4.2 Deep Clean Fee

    Properties in severe condition (e.g. excessive grime, odour, or neglect) may incur a (FROM) £100 deep-clean surcharge, at our discretion.

    4.3 Poor Condition Surcharge

    If your property requires more cleaning than reasonably expected, we may apply a (FROM) £50 additional charge to cover extra time and materials.

    4.4 Admin & Staff Waiting Fee

    If delays are caused by the Client or we are kept waiting, we reserve the right to charge £25/hour per staff member beyond the scheduled time.

    5. Breakages & Liability

    • Our staff take care during cleaning, but accidents can happen.

    • We are not liable for:

      • Existing damage

      • Fragile, unsecured, or improperly installed items

      • Any damage caused by the Client’s own products or equipment

    • Any claims must be reported within 24 hours of the service.

    • We hold valid public liability insurance; details available upon request.

    6. Client Responsibilities

    • Provide a safe working environment (e.g. no unsecured pets, aggressive persons, or hazardous conditions).

    • Ensure utilities (water, power) are available.

    • Secure or remove valuable or delicate items prior to our visit.

    • Where applicable, ensure pets are secured during the clean.

    7. Photos for Documentation

    • We may take before-and-after photographs to document service quality and condition.

    • Photos are kept private and not used for marketing without your consent.

    8. Payments

    • Payments must be made on the day of service unless otherwise agreed.

    • Late payments may incur:

      • 8% interest above the Bank of England base rate

      • A £25 admin fee for overdue invoices or recovery processes

    9. Recleans & Complaints

    • If you are unhappy with any aspect of the service, please contact us within 24 hours with details and photos.

    • We may offer a free reclean at our discretion.

    • Complaints raised after 24 hours may not qualify for compensation.

    10. Pets

    • We are pet-friendly, but you must inform us if pets are present.

    • We do not clean up pet waste unless agreed in advance.

    • For staff safety, aggressive animals must be secured during the clean.

    11. Force Majeure

    We are not liable for cancellations or delays due to circumstances beyond our control (e.g. extreme weather, illness, traffic accidents, strikes, etc.).

    12. Right to Refuse Work

    We reserve the right to refuse or cancel a job at any time due to:

    • Unsafe conditions

    • Verbal or physical abuse

    • Inappropriate behaviour

    • Discovery of biohazards or unsafe materials

    In such cases, the full service fee may still be charged.

    13.Long Stay Cleaning Surcharge

    For stays exceeding 14 consecutive days, a Long Stay Cleaning Surcharge of (FROM) £25–£50 will be applied at the end of the booking.

    This charge covers the additional time, labour, and materials required to return the property to a guest-ready standard after extended use. The exact fee will depend on the size and condition of the property.

    If a full deep clean is required due to excessive mess, neglect, or heavy usage, a separate fee will be quoted and charged accordingly.

    This surcharge ensures we maintain high standards of cleanliness and comfort for all guests.

    14. Privacy

    We do not share your personal information with third parties, except where required by law or necessary for service delivery.

  • TERMS AND CONDITIONS:

    Last updated: May 03 2025

    1. Definitions

    Refer to our comprehensive terms for definitions related to "The Company," "Client," and service-specific terms.

    2. Contractual Agreement

    By using our services, you agree to adhere to our payment terms and conditions.

    3. Service Suspension Policy The Company reserves the right to suspend services for overdue accounts.

        Reactivation of services requires full settlement of all outstanding invoices.

    TERMS AND CONDITIONS:

    1. DEFINITIONS

    1.1. In these Terms of Business, the following definitions apply:

        •    The Company, We, Us – refers to Cleaning Solution Bristol LTD, registered in Great Britain & Northern Ireland under Company No. 12974269, owned by Company Director Kimberly Thorpe.

        •    Cleaner, Cleaning Operative– refers to the person or firm carrying out cleaning services on behalf of the Company.

        •    Client – refers to the person, firm, or corporate body, including any subsidiary or associated company (as defined by the Companies Act 1985), to whom the cleaning services are provided.

        •    Client's Address – refers to the location where the Client has requested the cleaning service to be performed.

        •    Commercial Cleaning Services – refers to an ongoing, regular service contract agreed between the Company and the Client.

        •    Cleaning Visit – refers to the Cleaner's visit to the Client's address to carry out the Service.

        •    Booking Date – refers to the date the Client accepts the Company's quotation to proceed with the services.

    as defined by the Companies Act 1985

    to whom the cleaning services are supplied by the Company.

    "Client's Address" – means the address where the Client has requested

    the cleaning service to be carried out.

    "Commercial Cleaning Services" – means a continuous, regular service

    contract whereby the company services the client on a set, ongoing and

    agreed basis.

    "Cleaning Visit" – means the visit to the Client's service address by the

    Cleaner in order to carry out the Service.

    "Booking Date" – means the date the client accepts the quotation

    provided by the company to carry out services.

    1.2. Unless the context requires otherwise, references to the singular

    include the plural and references to the masculine include the feminine and vice versa.

    1.3. The Headings contained in these Terms are for convenience only and

    do not affect their interpretation.

    1.4. Unless otherwise specified, references to the singular include the plural, and references to the masculine include the feminine and vice versa.

    1.5. Headings are included for convenience only and do not affect the interpretation of these Terms.

    2. CONTRACT

    2.1. These Terms and Conditions represent a contract between Cleaning Solution Bristol LTD and the Client.

    2.2. Both parties shall comply with all statutory regulations and codes of conduct in fulfilling their responsibilities under this agreement.

    2.3. The Client's use of the Company's services including placing an order by phone, email, website forms, or other means constitutes acceptance of these Terms and Conditions.

    2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions override any alternative terms put forward by the Client.

    2.5. No changes to these Terms will be valid unless approved in writing by a director of the Company.

    2.6. The Client agrees not to directly or indirectly employ or engage the Company's current or former cleaners for competitive or similar work within six months of their employment by the Company. Breaching this clause may result in compensation claims of £1,000 or up to three months' gross wages for the cleaner, whichever is higher.

    3. QUOTATIONS

    3.1. Cleaning Services are charged per job, based on:

        •    Timescale of the work required.

        •    Current condition of the property.

        •    Location.

        •    Materials and surfaces to be cleaned.

        •    Total rooms and space (e.g., bedrooms, bathrooms, kitchens).

        •    Health and safety considerations.

        •    Required staff, equipment, and cleaning products.

    3.4. The Company reserves the right to amend the initial quotation, should

    the Client's original requirements change.

    3.5. Our Apartment Cleaning service requires a minimum booking of 2 hours per service.

    Please note prices are for standard apartment stays and not long stay guest cleans - long stay cleans will be your standard cost plus the standard cost PH for any extra time.

    3.6. Our Domestic Cleaning service requires a minimum booking of 2

    hours per service.

    4. EQUIPMENT

    4.1. The Company shall provide all cleaning supplies and cleaning

    equipment necessary to carry out the service, except if agreed with the

    client otherwise.

    4.2. The Client must provide running water, electricity and sufficient light

    at the premises where the service takes place, failure to do so may impact

    the safety of our staff and ability of the company to carry out its services

    effectively and the client will still be charged in full for the service.

    4.3. If the client insists on providing cleaning products and equipment,

    they must have the correct safety measures in place.

    4.4. All cleaning equipment belonging to Cleaning Solution Bristol LTD

    will be maintained and kept in safe working order.

    5. GENERAL PAYMENT TERMS

    5.1. Upon receipt of the invoice the Client agrees to send payment either

    by BACS or cheque to the company address. Unless otherwise agreed the

    invoice will be delivered digitally to the Client's email address.

    5.2. Payments of fees rendered by invoice are due within the dates stated

    on an official company invoice.

    5.3. We provide services on a one-off and retainer basis.

    5.4. Although greatly appreciated and a powerful way to say 'Thank you',

    the Client understands that tipping is not required.

    5.5. The Company reserves the right to charge interest on invoiced

    amounts unpaid for more than 30 days at the rate of 8% per annum above

    the Bank of England base rate from the due date until the date of actual

    payment under the Late Payments Act.

    5.6. The Company reserves the right to charge £30.00 administrative fee,

    plus any solicitors' fees, in addition to the balance due, for any account we

    must refer for collection.

    5.7. The Company reserves the right to cancel any contract and back

    charge additional for past services to reflect the balance of the standard

    rate(s) if any misleading or false information was used to obtain

    discounted services.

    Policy for Repeated Late Payments: Should payment delays continue, we will implement a three-strike policy. After three instances, we will adjust your payment terms to either weekly payments or require payment in advance for our services, as outlined in our terms and conditions.

    Cleaning Solution Bristol LTD

    Company No. 12974269

  • Linen Hire Service Agreement

    Our policy offers flexibility. However, this agreement ensures clarity, fairness, and protection for both parties.

    1. Parties
    This agreement is between Cleaning Solution Bristol LTD ("the Company") and the Customer ("you"). The service continues until either party gives three (3) months’ written notice of termination.

    2. Scope of Services
    "Services" include rental, delivery, exchange, collection, maintenance, processing, and associated services of linen. Subcontracting is permitted at the Company’s discretion, and any subcontractors will be held to the same standards of quality, confidentiality, and service as the Company.

    3. Ownership & Risk

    • All rented items remain property of the Company.

    • You’re liable for loss or damage beyond fair wear and tear, charged at current replacement costs.

    • You must insure items on your premises against all risks. Proof of insurance must be provided upon request by the Company.

    • The Company may conduct stock audits and remove excess items.

    • Liability for damage to your own stock is capped at £50 per claim.

    • You agree to handle, store, and maintain linen in a manner consistent with reasonable commercial practice to avoid damage.

    4. Non‑Stock & Custom Items

    • Custom, non-stock items require a minimum two-year term.

    • Early returns incur charges based on the residual value.

    • “Own work” items are invoiced separately (P.O.A.).

    5. Safety
    Inform the Company in writing of any dangerous substance contamination. Untreated items may be refused for safety reasons.

    6. Quality

    • Services follow reasonable commercial standards.

    • Report serious quality issues in writing within 2 working days of delivery/processing.

    • Shrinkage or fading is expected due to laundering of new items.

    7. Pricing, Invoicing & Payment

    • Prices may change with at least 1 month's notice.

    • Accounts with weekly invoice ≤ £100 must pay via direct debit.

    • Invoices are due within 7 days, unless agreed otherwise.

    • Copies or queries must be raised within 7 days of statement or delivery.

    • Non-payment may result in suspended services and non-refundable charges.

    • Repeated overuse or underuse of stock may prompt agreement revision.

    8. Late Returns, Damage & Soiling Charges

    Replacement Costs (if damaged or not returned)
    If linen isn’t returned or is irreparably damaged, we'll charge the full replacement cost. Based on industry averages:

    • Sheet or Duvet Cover: £30

    • Pillowcase: £8

    • Bath Towel: £15

    • Bath Sheet: £20
      Charges include admin fees and reflect typical client liability (e.g., 10× hire cost model).

    Charges for Soiled or Contaminated Items
    Items returned in poor condition (e.g., mildew, stubborn stains, wax, grease) will incur a cleaning surcharge or full replacement cost if irreparable.

    • Examples include ink, candle wax, mud, oil—these may need replacement.

    • If linen is damp or mildew-damaged, a full replacement cost applies.

    9. Termination & Suspension

    • Either party may end the agreement with 3 months’ written notice.

    • The Company may immediately suspend services for material breaches.

    • Outstanding items or payments are recoverable after termination.

    10. Change of Ownership
    Notify us within 24 hours (via recorded delivery) of any change in ownership or trading name. Otherwise, the Customer remains liable for charges billed to the account address.

    11. Customer Responsibilities

    • You are responsible for the proper storage, handling, and care of all rented linen while in your possession.

    • Linen should be stored in a clean, dry, and well-ventilated area to prevent damage such as mildew or contamination.

    • You must promptly notify the Company of any damage, loss, or issues with the linen upon discovery.

    12. Insurance

    • You must maintain adequate insurance coverage for all hired linen covering risks including loss, theft, damage, and contamination.

    • Proof of insurance must be provided upon request.

    13. Data Protection & Privacy
    We comply with UK GDPR and the Data Protection Act 2018. Customer data is used only for service provision and lawful purposes. Customer information is securely stored and handled to prevent unauthorized access.

    14. Limitation of Liability
    The Company isn’t liable for indirect losses (e.g., reputation or profit loss). Liability is capped at the value of services paid in the previous 3 months.

    15. Confidentiality
    Both parties agree to keep confidential any sensitive or proprietary information obtained during the course of this agreement and not disclose it without prior written consent.

    16. Dispute Resolution & Governing Law

    • Any disputes arising from this agreement will first be attempted to be resolved amicably through negotiation or mediation.

    • If unresolved, disputes will be subject to the jurisdiction of courts in England and Wales.

    • This agreement is governed by the laws of England and Wales.

    17. Force Majeure
    The Company isn’t liable for service delays or failures caused by uncontrollable events such as strikes, extreme weather, pandemics, supply chain disruptions, or other events beyond reasonable control. The Company will notify the Customer promptly if such events occur.

    18. Environmental Commitment
    The Company is committed to sustainable practices and encourages Customers to store and handle linen in ways that minimise environmental impact.

    19. Service Levels
    While the Company aims to meet all service requests promptly, no guaranteed delivery or turnaround times are promised unless expressly agreed in writing.

    20. Renewal & Review
    This agreement will continue indefinitely unless terminated. The Company may review terms annually and provide notice of changes.

    21. Indemnity
    You agree to indemnify and hold harmless the Company from all claims, damages, or losses arising from your misuse, negligence, or breach of this agreement.

    22. Usage Restrictions
    You agree not to use the linen for any hazardous activities or purposes that may cause damage or void this agreement.

    Summary of Additional Charges

    Lost or Not Returned:

    • Pillowcase: £8.00 (considered lost after 63 days of non-return, full replacement charge)

    • Sheet / Duvet Cover: £30.00 (full replacement)

    • Hand Towel: £15.00 (full replacement)

    • Bath Sheet: £20.00 (full replacement)

    Irreparably Damaged Items:

    • Any item: Full replacement cost (applies to burns, rips, bleaching, fraying, severe tears, etc.)

    Soiled or Contaminated Linen:

    • Light soiling: £3.00 per item (minor extra treatment such as food, dirt, makeup)

    • Heavy soiling: £7.50 per item (includes bodily fluids, fake tan, excessive grease)

    • Wax, Ink, Oil, Paint: £15.00 per item (often permanent; cleaning or replacement at Company’s discretion)

    • Mildew / Mould Damage: Full replacement cost (typically due to linen stored damp and cannot be cleaned)

    Late Return (over 63 days):

    • All items: Full replacement cost (items considered lost if not returned within 63 days of delivery)

    Unauthorised Stock Holding:

    • Per unauthorised item: £10.00 admin fee plus item rental charge (charged for keeping or using items beyond agreed quantities or terms)

    Important Notes

    • Charges apply per item and are VAT exclusive, unless otherwise stated.

    • These costs reflect the industry-standard “10× hire rate” model and are subject to change with 1 month’s written notice.

    • Any item returned damp, heavily contaminated, or showing mould/mildew will be automatically charged at full replacement value.

    • We recommend that clients store all linen in a dry, ventilated place to avoid damage or penalty.

    Price Adjustments

    We reserve the right to review and adjust our pricing at any time. Increases may occur to reflect changes in storage costs, delivery charges, supplier pricing, labour, operational overheads, or other external factors beyond our control.

    Where possible, clients will be notified of any adjustments in advance, and the updated rates will apply from the date specified in the notice. Continued use of our services following such changes will be deemed acceptance of the revised pricing.

    Last Updated: 3 May 2025

  • Privacy Policy – Cleaning Solutions Bristol

    Last Updated 01/04/2025

    Photographic Evidence

    Cleaning Solutions Bristol may, from time to time, take before and after photographs of the property during cleaning appointments. These photos are taken strictly for insurance purposes, quality assurance, and to provide clear evidence of the cleaning work carried out.

    Photographs will focus solely on the areas cleaned and will not include any personal or sensitive information. All images will be stored securely and used in accordance with our Privacy Policy.

    By using our services, you agree to this practice unless a written objection is submitted in advance.


    This policy explains how we collect, use, and protect your personal data.

    What We Collect:

    • Name, address, email, phone number

    • Booking history and service preferences

    • Payment information (processed via secure third-party systems)

    How We Use It:

    • To provide and manage services

    • To send invoices, confirmations, and updates

    • For internal record-keeping

    • To improve our services

    Legal Basis:

    • Performance of a contract

    • Consent (where applicable)

    • Legal obligations

    Sharing:

    We never sell your data. We may share it with:

    • Our staff or subcontractors

    • Accountants or legal advisors

    • Law enforcement (if legally required)

    Storage: Xero, Email, Assana

    Data is stored securely. We retain information for 6 years (for accounting) or as required by law.

    Your Rights:

    You have the right to:

    • Access or correct your data

    • Request deletion

    • Object to processing

    Contact Us:

    Info@cleaningsolution.uk www.cleaningsolution.co.uk

    We look forward to providing you with exceptional cleaning services.

    Warm regards

    The Cleaning Solutions Bristol Team

  • Bank Holiday Policy

    Cleaning Solution Bristol LTD observes all official UK Bank Holidays.

    1. Service Schedule Adjustments

    • Regular services (including deliveries, collections, or cleaning appointments) that fall on a Bank Holiday will either be rescheduled or cancelled with advance notice.

    • We will notify customers of any changes at least 7 days in advance via email or phone.

    2. No Automatic Rescheduling

    • Services missed due to Bank Holidays are not automatically rescheduled unless agreed in writing.

    • It is the customer’s responsibility to contact us to request an alternative date if required.

    3. Charges & Invoicing

    • If a service is missed due to a Bank Holiday and not rescheduled, no charge will be applied.

    • If a customer requests service on a Bank Holiday, this will be billed at double the standard rate (i.e. Bank Holiday Premium) due to additional staffing and operational costs.

    • This applies to all services, including linen delivery/collection and cleaning services.

    4. Linen Hire Considerations

    • Linen scheduled for collection or delivery on a Bank Holiday will be moved to the next working day, unless otherwise agreed.

    • Please ensure all linen is stored safely and securely until collection.

    5. Emergency Services

    • Limited emergency call-outs may be available on Bank Holidays at double the standard rate.

    • Availability is not guaranteed and must be arranged in advance.