Cleaning Services FAQs
Find clear answers about booking, pricing, payments, access, cleaning products, cancellations, Airbnb turnovers, linen hire and the services available from Cleaning Solutions Bristol Ltd.
Everything you need to know
Select a question below to view the answer. Service inclusions and pricing may vary depending on the property, service type and condition.
Booking, quotations and pricing
How do I book a cleaning service?
You can view current services, prices and availability through our online booking system. Select the service required, enter your property details and choose an available appointment.
For commercial cleaning, property portfolios, unusual properties or work requiring an individual assessment, please contact our team for a tailored quotation.
How much do your cleaning services cost?
Pricing depends on the service selected, property size, number of bedrooms and bathrooms, condition, required labour, location and any additional services.
Many standard services can be priced and booked online. Commercial contracts, property portfolios, large renovations and unusual cleaning requirements are quoted individually.
Additional charges may apply where the property or required scope differs materially from the information provided when booking.
Are your prices inclusive of VAT?
VAT is charged at the prevailing rate. The booking page, quotation or invoice will show whether a displayed amount includes VAT or whether VAT is added separately.
Commercial quotations are normally presented as a net price plus VAT so that the service cost and VAT amount remain clear.
Do I need to pay a deposit?
A deposit or advance payment may be required for one-off work, large cleans, specialist services, emergency bookings, substantial staffing requirements or dates that must be reserved exclusively for your project.
Any deposit requirement and payment deadline will be shown during booking or confirmed within your quotation.
Which payment methods do you accept?
Available payment methods may include secure online card payment, payment link, bank transfer and approved commercial account invoicing.
The payment method and due date will be stated within your booking confirmation, payment request or invoice.
Do you provide invoices and VAT receipts?
Yes. We provide professional invoices showing the services, applicable VAT and payment information.
Please ensure the correct billing name, company name and billing address are provided when booking.
Can I book a recurring cleaning service?
Yes. Regular domestic and commercial services may be arranged weekly, fortnightly, monthly or at another agreed frequency.
Regular appointment slots are subject to availability and may require an initial clean or property assessment before the recurring schedule begins.
Before and during your clean
Which areas do you cover?
We provide cleaning services across Bristol, Bath and selected surrounding areas, subject to staff availability and the service required.
Travel, parking or access charges may apply for some locations or specialist appointments.
Do your cleaners bring cleaning products and equipment?
Our teams normally bring the professional cleaning products and equipment required for the booked service.
For recurring domestic services, commercial contracts or properties with specialist requirements, a different arrangement may be agreed.
Please tell us before the appointment about delicate surfaces, specialist finishes, allergies or products that must not be used.
Are your cleaning products safe for children and pets?
We use professional products appropriately and follow relevant product instructions. Eco-conscious or lower-fragrance product options may be available when requested in advance.
Children and pets should remain away from active working areas, wet floors, cleaning equipment and freshly treated surfaces.
Please disclose allergies, sensitivities and pet requirements before the service.
Do I need to be at the property during the clean?
No. Many clients provide keys, lockbox details, access codes or arrange for somebody to meet the team.
Access instructions must be accurate and supplied before the scheduled appointment. Please also provide alarm information, parking instructions and any locking-up requirements.
Waiting, return-visit or cancellation charges may apply where the team cannot gain access.
How should I prepare my property before the clean?
Please remove or organise excessive personal belongings so that the team can access the surfaces and areas included in your booking.
You should also:
- secure money, jewellery, medication and valuables;
- identify fragile or damaged items;
- provide running water, electricity and lighting;
- disclose pets, pests, mould or hazardous materials;
- remove confidential documents where appropriate; and
- provide clear property-specific instructions.
Decluttering and extensive organisation are not included unless booked as an additional service.
Do you move furniture and heavy appliances?
Cleaners may move light, safe and easily handled items where necessary. Heavy furniture and appliances are not normally moved during a standard clean.
Cleaning behind or beneath heavy items must be agreed before the appointment and may require additional staff, specialist equipment or the item to be moved in advance by the Client.
We will not move an item where doing so could cause injury, property damage or damage to the item.
How long will the cleaning take?
Cleaning time depends on the service, property size, layout, level of use, number of cleaners and property condition.
Estimated times are guidelines. Additional time may be needed where the property requires more work than described or where the Client requests additional tasks.
A larger team may reduce the amount of elapsed time onsite, but the total labour requirement may remain the same.
Will I always have the same cleaner?
We aim to provide continuity for recurring clients, but we cannot guarantee that the same individual cleaner will attend every appointment.
Team allocation may change due to holidays, sickness, training, availability, service requirements or operational needs.
Your property instructions and agreed standards remain attached to the service rather than depending on one cleaner.
Specialist cleaning services
What cleaning services do you provide?
Our services include:
- domestic and regular cleaning;
- deep cleaning;
- detailed deep cleaning;
- end-of-tenancy cleaning;
- Airbnb and short-let turnovers;
- commercial and office cleaning;
- after-builders and renovation cleaning;
- housekeeping and property support;
- carpet and upholstery cleaning;
- oven and appliance cleaning;
- linen hire and linen handling; and
- guest arrival packs and Airbnb welcome packs.
What is included in a standard domestic clean?
A regular domestic clean normally focuses on routine cleaning and maintenance of the agreed rooms, including accessible surfaces, kitchens, bathrooms and floors.
Internal appliances, heavy scale removal, internal cupboards, wall washing, extensive detail cleaning, decluttering and specialist stain treatment are not normally included unless specifically booked.
What is the difference between a regular clean and a deep clean?
A regular clean maintains a property that is already at a reasonable standard. It focuses on routine dusting, kitchen and bathroom cleaning, vacuuming and mopping.
A deep clean is a more intensive reset that covers greater detail, build-up and areas that are not normally completed during routine maintenance cleaning.
The exact deep-clean scope depends on the package selected. Internal appliance cleaning may be included where stated within the booked package.
What is included in an end-of-tenancy clean?
End-of-tenancy cleaning is designed to prepare a vacant property for inspection, handover or re-letting.
The scope may include detailed kitchen and bathroom cleaning, accessible surfaces, internal windows, doors, frames, skirting boards, cupboards, floors and selected appliances, depending on the package booked.
Carpet cleaning, upholstery cleaning, external windows, rubbish removal, wall washing and specialist treatments are separate unless expressly included.
Do you guarantee the return of a tenancy deposit?
We cannot guarantee the return of a tenancy deposit because deposit decisions may also involve damage, inventory, maintenance, missing items, rent, decoration and issues outside the cleaning service.
Where a valid cleaning concern relating to the agreed scope is reported promptly, we will review it and, where appropriate, arrange reasonable rectification.
What is included in an after-builders clean?
An after-builders clean focuses on removing construction dust, fine debris, marks and residue after building, renovation or decorating work.
Pricing depends on the property size, stage of completion, amount of fine dust, floor type, glazing, fixtures and any paint, plaster, grout, silicone or adhesive residue.
Contractors should remove building waste, tools and heavy debris and complete dusty work before the final clean begins.
Do you provide commercial and office cleaning?
Yes. We provide regular and one-off cleaning for offices, communal areas, managed properties, hospitality businesses, schools and other commercial premises.
Commercial pricing is tailored to the site, cleaning frequency, operating hours, specifications, compliance requirements and staffing needed.
Can you remove every stain, mark or odour?
We cannot guarantee complete removal of permanent staining, damage, dye transfer, corrosion, mould staining, deep odours, scratches, burns or deterioration.
Cleaning results depend on the affected material, age of the mark, previous treatment and whether the surface can safely withstand further cleaning.
Airbnb and short-let cleaning
What is included in an Airbnb turnover clean?
An Airbnb turnover normally includes cleaning the agreed bedrooms, bathrooms, kitchen and living areas, changing and presenting used beds, emptying normal internal waste, cleaning floors and completing a final guest-ready check.
The exact scope depends on the property checklist, service package, available time, linen arrangement and number of beds.
A standard turnover is not automatically a deep clean, maintenance inspection or full-property reset.
What happens if guests leave the property unusually dirty?
Additional labour and charges may apply where the property exceeds normal turnover condition.
This may include:
- heavy grease or food build-up;
- excessive washing-up;
- large quantities of waste;
- pet hair or strong odours;
- parties or unauthorised events;
- additional occupied beds;
- bodily fluids or contamination; and
- extensive bathroom or kitchen cleaning.
Supporting photographs may be provided where available.
Do you take photographs after Airbnb cleans?
Photographs may be taken for quality control, proof of completion, guest-damage reporting, maintenance reporting, linen issues and recording unusually poor property condition.
Operational photographs are not ordinarily used publicly in a way that identifies the property or Client without appropriate permission.
Can you manage regular Airbnb turnover bookings?
Yes. We work with individual hosts, property managers, letting agents and short-let portfolios.
Depending on the agreed service package, support may include scheduled turnovers, linen handling, stock replenishment, condition reporting, emergency cleans and guest-ready quality checks.
What happens if a guest checks out late?
Late guest departure reduces the available cleaning window and may result in waiting charges, additional staffing, a reduced scope or delayed completion.
We cannot guarantee the original completion time where access is delayed or the property requires more work than expected.
Hosts should provide a realistic period between guest check-out and the next arrival.
Do you offer emergency or same-day Airbnb cleaning?
Emergency and same-day turnover cleaning may be available, subject to location, team availability, access and the property condition.
An emergency or out-of-hours surcharge may apply where staff must be redeployed, additional travel is required or work must be completed within a restricted timeframe.
Where can I read the full Airbnb cleaning terms?
Our Airbnb and short-let terms explain service levels, additional labour, booking changes, late access, linen, consumables, guest damage and host responsibilities.
Linen hire and guest supplies
Do you provide linen hire?
Yes. Linen hire and linen-handling services are available for Airbnb, serviced accommodation, holiday lets and selected property-management clients.
Available items and packages may include bed linen, towels, bath mats and kitchen linen, subject to the selected service and current availability.
What happens if hired linen is damaged or missing?
Replacement charges may apply for lost, missing, torn, burnt, bleached, contaminated or permanently stained hired linen.
The applicable charge depends on the item and the extent of the damage. Normal commercial wear is treated differently from damage that makes the item unsuitable for continued hire.
Can you provide Airbnb welcome packs and guest supplies?
Yes. Guest arrival packs, breakfast items, toiletries, family packs, pet packs and selected property consumables may be available.
Packages, products and pricing vary depending on the chosen pack and required quantity. Equivalent product substitutions may be made where a particular brand is unavailable.
Cancellations, changes and service concerns
What happens if I need to cancel or reschedule?
Please notify us as soon as possible if you need to cancel, move or reduce a booking.
More than 48 hours’ notice should be provided wherever possible. A charge may apply where less notice is given and the reserved staffing cannot reasonably be reassigned.
- Between 24 and 48 hours: up to 50% of the booked service value.
- Less than 24 hours or same-day cancellation: up to 100% of the booked service value.
- No access when staff attend: the full service fee and reasonable attendance costs may remain payable.
Any booking-specific terms shown during checkout or within a quotation will also apply.
What happens if the team cannot gain access?
Please ensure keys, access codes, alarms, parking instructions and contact information are correct before the appointment.
Where entry is delayed or not possible, waiting time, additional travel, rescheduling or cancellation charges may apply.
Where the appointment cannot proceed and the staff cannot reasonably be reassigned, the full booked fee may remain payable.
What should I do if I have a concern about the clean?
Contact us as soon as reasonably possible, preferably within 24 hours and no later than 72 hours after the service.
Please provide:
- the property address;
- the service date;
- a clear description of the concern; and
- supporting photographs or videos.
Where a valid service issue is identified, our normal remedy is to arrange reasonable rectification of the affected area.
We must be given a reasonable opportunity to inspect or correct the work.
Are your cleaners insured and trained?
Our teams work under company procedures, training requirements and quality-control standards appropriate to the services they perform.
Insurance details or compliance information can be provided to commercial clients where reasonably required for supplier onboarding or contract purposes.
Where can I read your full Terms & Conditions?
Our full terms explain quotations, additional charges, payment, cancellation, access, property condition, liability, complaints and data handling.
Explore our cleaning services
Still have a question?
Contact our team with your property details, postcode and the service you require. We will help you select the correct service and explain any additional requirements before booking.
