Luxury Guest Experiences Bristol & Bath
CSB Signature Guest Experiences
Create unforgettable stays before guests even arrive. Discover professionally prepared arrival packs, breakfast hampers, cheese and grazing experiences, romance, wellness, family, pet, entertainment, property styling and luxury concierge services for Airbnb, holiday lets, serviced accommodation and premium retreats across Bristol and Bath.
Scroll through the full collection to view the available guest experiences, package inspiration and presentation visuals.
The CSB Signature Standard
Why Choose Our Guest Experiences?
Every experience is designed to help hosts create a stronger arrival, a more memorable stay and a more premium guest journey.
Professionally Prepared
Each package is assembled, quality checked and prepared by our team before arrival.
Luxury Presentation
Products are arranged carefully to create a polished, thoughtful and guest ready first impression.
Delivered Before Arrival
Experiences are positioned in the property before check in, subject to access and booking arrangements.
Flexible Options
Choose from practical essentials, premium hampers, complete experiences or bespoke concierge support.
Designed for Upselling
Hosts can use these experiences to strengthen their guest offer and increase booking value.
Built for Five Star Stays
Each collection is created to improve presentation, convenience and the overall guest experience.
Simple guest preparation
How It Works
Choose an Experience
Select the package that best suits the guest, occasion and property.
Confirm the Details
Provide the property, arrival date, access details and any personalisation requirements.
We Prepare Everything
Our team assembles, quality checks and prepares the selected experience.
Guests Arrive
The package is professionally presented before check in for a stronger first impression.
Flexible guest arrival solutions
Create a Memorable First Impression
Every booking is different. Some guests only need refreshments, while others may benefit from breakfast items, toiletries, household essentials or a complete corporate arrival package.
Our guest arrival services help accommodation providers create a professional and consistent welcome without managing individual purchases and property restocking themselves.
Professional Presentation
Packs are prepared and positioned before check in to help create a welcoming and organised first impression.
Less Host Administration
Reduce last minute shopping, forgotten essentials and repeated restocking tasks between guest bookings.
Consistent Guest Standards
Provide the same level of arrival support across individual properties, larger portfolios and corporate accommodation.
Options for Different Budgets
Choose a simple welcome pack or a more complete service according to the guest type, stay length and property standard.
Explore the collection
Choose a Guest Experience
Browse practical essentials, premium arrival packages and professionally styled experiences designed for different guests, properties and booking values.
01 Arrival Collection
Welcome Packs & Guest Essentials
Affordable, professionally presented additions for Airbnb, serviced accommodation and holiday let turnovers. All prices exclude VAT.
Refreshments
Welcome Pack
£3.95A simple arrival refreshment pack for short stays.
- Tea
- Coffee
- Milk portions
- Sugar
- Biscuits
- Hot chocolate
Bathroom Amenities
Guest Toiletry Collection
£4.95Priced per two king or double beds and professionally displayed before arrival.
- Shampoo
- Conditioner
- Shower gel
- Body lotion
- Soap
- Additional collections added for larger properties
Practical Essentials
Guest Essentials Starter Pack
£9.95Refreshments and practical household supplies for a comfortable arrival.
- Tea, coffee, milk, sugar, biscuits and hot chocolate
- Dishwasher tablets
- Washing up liquid
- Sponge and kitchen cloth
- Kitchen roll
- Laundry capsules
- Bin bags
- Hand soap
- Two toilet rolls
Property Essentials
Household Essentials
£7.00Practical consumables replenished and presented ready for the next stay.
- Toilet rolls
- Kitchen roll
- Bin bags
- Dishwasher tablets
- Washing up liquid
- Sponge and kitchen cloth
Thoughtful travel amenities
Guest Travel Essentials
Convenient amenity kits for guests travelling light or those who have forgotten everyday essentials.
Everyday Essentials
Travel Essentials Kit
£5.95Perfect for short stays, business travellers and late arrivals.
- Premium toothbrush
- Toothpaste
- Disposable razor
- Comb
- Cotton buds
- Cotton pads
- Vanity kit
Boutique Hotel Style
Luxury Travel Essentials Kit
£9.95A premium amenity collection presented in an elegant organza gift bag.
- Everything in the Travel Essentials Kit
- Luxury disposable slippers
- Sleep mask
- Ear plugs
- Refreshing face wipe
- Sewing kit
- Nail file
- Breath mint
- “We’ve Got You Covered” welcome card
Premium Comfort
Luxury Slippers
£4.95A comfort upgrade for retreats, premium stays and special occasions.
- One premium pair per guest
- Individually presented
- Suitable for bedroom or spa styling
Guest Comfort
Additional Dressing Gown Hire
£4.50 eachAdd an additional luxury dressing gown for guest use during the stay.
- Professionally prepared
- Positioned before arrival
- For use during the stay
- Subject to stock availability
Where our team is already attending the property, standard preparation and placement are included. Requests made within 24 hours may incur an Express Guest Arrival Service fee, subject to availability. Standalone delivery is priced on application.
Breakfast and premium arrivals
Breakfast & Complete Arrival Experiences
Convenient first morning provisions and complete guest ready packages for leisure, corporate and longer stays. All prices exclude VAT.
First Morning
Continental Breakfast Pack
£12.95A convenient breakfast option for the guest's first morning.
- Individual cereal portions
- Fresh milk
- Croissants
- Butter portions
- Jam portions
- Orange juice
- Bottled water
Premium Breakfast
Luxury Breakfast Hamper
£39.95A broader breakfast selection for premium and longer stays.
- Artisan pastries
- Fresh fruit
- Granola
- Local preserves
- Fresh milk
- Orange juice
- Premium tea and coffee
- Still water
Complete Arrival
Complete Guest Arrival Experience
£69.95A complete combination of refreshments, personal care items and professionally styled essentials.
- Welcome refreshments
- Guest toiletries
- Guest essentials
- Luxury breakfast selection
- Luxury Travel Essentials Kit
- Sleep mask
- Luxury disposable slippers
- One dressing gown for guest use
- Welcome card
- Five star presentation
Executive Guests
Executive Guest Arrival Experience
£89.95Designed for corporate travellers, relocations and professional long stays.
- Complete Guest Arrival Experience
- Premium refreshments
- Still and sparkling water
- Fresh fruit
- Premium snacks
- Notebook and pen
- Executive presentation
Luxury Guest Experiences
Create Unforgettable Moments Before Guests Even Arrive
Whether guests are celebrating an anniversary, birthday, honeymoon or simply escaping for the weekend, our curated experiences add the thoughtful details that transform a stay into a lasting memory. All prices exclude VAT.
04 Romance Collection
Four Levels of Romance
Professionally prepared romantic experiences for anniversaries, proposals, honeymoons and milestone stays.
Classic Romance
Romance Experience Classic
£59.95- Alcohol free sparkling alternative included. Alcohol may only be arranged separately where lawfully supplied and approved by the host
- Luxury chocolates
- Fresh flower bouquet
- Personalised welcome card
- Two bottles of still water
Most Popular
Romance Experience Deluxe
£99.95Classic items include a premium alcohol free sparkling alternative, artisan chocolates and a larger flower bouquet, plus:
- Romantic towel styling
- Balloon styling
- Rose petals arranged on the bed
- Luxury room fragrance
- Fresh strawberries
- Luxury keepsake gift bag
- Premium gift presentation
Signature Celebration
Romance Experience Signature
£139.95Deluxe items include a premium alcohol free sparkling alternative, chocolate covered strawberries and a premium floral arrangement, plus:
- Luxury bath salts
- Silk rose petals
- Framed personalised welcome message
- Luxury eye masks
- Two luxury bathrobes
Ultimate Luxury
Romance Experience Ultimate
£249.95Signature items include a premium alcohol free sparkling alternative and a deluxe floral arrangement, plus:
- Luxury charcuterie board
- Artisan cheese selection
- Premium crackers and chutneys
- Luxury macarons
- Gourmet chocolate truffles
- Romantic playlist QR code
- Luxury breakfast hamper for two
- Complimentary late checkout, subject to host approval and availability
05 Celebration Collection
Celebrate Life’s Special Moments
Guest Ready styling and carefully selected extras for birthdays, anniversaries and proposals.
Birthday
Birthday Celebration
£119.95- Birthday balloon display
- Celebration cake
- Premium alcohol free sparkling drink
- Luxury chocolates
- Fresh flowers
- Birthday card
- Birthday banner
- Birthday room styling
Anniversary
Anniversary Celebration
£119.95- Premium alcohol free sparkling drink
- Roses
- Luxury chocolates
- Rose petals
- LED candle styling
- Personalised anniversary card
- Deluxe room styling
Proposal
Proposal Experience
From £259.95Our most luxurious proposal package.
- Premium alcohol free sparkling drink
- Luxury floral styling
- Rose petal pathway
- LED candle styling
- “Will You Marry Me?” display
- Luxury chocolates
- Personalised keepsake
- Proposal styling
- Optional photographer
Food & Drink Experiences
Beautifully Presented Food and Drink
Premium hampers and indulgent sharing experiences prepared before arrival.
Breakfast
Luxury Breakfast Hamper
£39.95- Fresh pastries
- Croissants
- Artisan bread
- Butter and preserves
- Seasonal fruit
- Orange juice
- Premium tea
- Coffee
- Granola
Sharing Experience
Charcuterie & Sparkling Experience
£59.95- Artisan cheeses
- Premium cured meats
- Crackers
- Chutney
- Grapes
- Olives
- Premium alcohol free wine alternative
- Luxury presentation
Sweet Treats
Sweet Indulgence
£34.95- Chocolate covered strawberries
- Luxury macarons
- Artisan chocolates
- Alcohol free sparkling rosé alternative
- Personalised card
06 Wellness Collection
Relaxing In Property Wellness Experiences
Designed for restorative breaks, couples, solo stays, cabins and wellness led accommodation.
Spa Experience
Spa Escape
£69.95- Luxury bathrobes
- Luxury slippers
- Bath salts
- Bath bomb
- Face masks
- Eye masks
- Herbal tea
- Luxury chocolates
- Aromatherapy room spray
Ultimate Retreat
Ultimate Wellness Retreat
£129.95Everything in Spa Escape, plus:
- Deluxe robes
- Luxury breakfast hamper
- Premium chocolates
- Wellness journal
- Aromatherapy gift
- Luxury candles
- Premium toiletries
Outdoor Experiences
Countryside and Fireside Experiences
Designed for cabins, countryside properties, glamping stays and rural retreats.
Countryside Picnic
Luxury Picnic
£89.95- Picnic basket
- Luxury blanket
- Artisan cheeses
- Charcuterie
- Crackers
- Grapes
- Premium alcohol free wine alternative
- Chocolates
- Glassware
Cosy Retreat
Fireside Experience
£49.95Perfect for countryside properties.
- Firewood
- Kindling
- Marshmallows
- Luxury hot chocolate
- Blanket
- Artisan biscuits
Evening In Collection
Cosy Entertainment Without Leaving the Property
Prepared for rainy days, couples and relaxed group evenings.
Movie Night
Luxury Movie Night
£44.95- Gourmet popcorn
- Pick and mix
- Luxury chocolates
- Soft drinks
- Blanket
- Movie night guide
Games Night
Games Night
£39.95- Premium board games
- Snacks
- Soft drinks
- Chocolates
- Luxury popcorn
02 Breakfast Collection
Breakfast Options Delivered Before Arrival
Each breakfast option serves a different guest type, stay length or dietary preference. All prices exclude VAT.
First Morning
Continental Breakfast Pack
£12.95- Individual cereal portions
- Fresh milk
- Croissants
- Butter portions
- Jam portions
- Orange juice
- Bottled water
Premium Breakfast
Luxury Breakfast Hamper
£39.95- Fresh pastries
- Croissants
- Artisan bread
- Butter and preserves
- Seasonal fruit
- Orange juice
- Premium tea and coffee
- Granola
Families
Family Breakfast Hamper
£29.95- Family cereal selection
- Croissants
- Fresh milk
- Orange juice
- Seasonal fruit
- Butter and preserves
- Tea, coffee and hot chocolate
Balanced Start
Healthy Breakfast Hamper
£29.95- Greek style yoghurt
- Granola
- Fresh berries
- Bananas
- Orange juice
- Herbal tea
- Bottled water
Children
Children's Breakfast Pack
£19.95- Child friendly cereal portions
- Fresh milk
- Mini pastries
- Fruit
- Fruit drink
- Hot chocolate
- Breakfast activity card
Plant Based
Vegan Breakfast Hamper
£34.95- Plant based pastries
- Dairy free milk
- Fresh fruit
- Granola
- Plant based yoghurt
- Preserves
- Juice, tea and coffee
Dietary Option
Gluten Free Breakfast Hamper
£34.95- Gluten free bakery selection
- Fresh fruit
- Gluten free granola
- Fresh milk
- Butter and preserves
- Orange juice
- Tea and coffee
Dietary packages use suitable packaged products where available. Guests must check labels and allergen information before consumption.
03 Cheese, Grazing & Sparkling
Cheese, Grazing and Sharing Experiences
Alcohol free sharing experiences for different guest occasions and budgets. No alcoholic drink is included in the advertised package price.
Cheese & Sparkling
Cheese & Sparkling Experience
From £49.95- Premium alcohol free wine alternative
- Selection of artisan cheeses
- Premium crackers
- Chutney
- Fresh grapes
- Luxury presentation
- Personalised welcome card
Charcuterie & Sparkling
Charcuterie & Sparkling Experience
£59.95- Premium alcohol free wine alternative
- Artisan cheeses
- Premium cured meats
- Crackers
- Chutney
- Grapes
- Olives
- Luxury presentation
Cheese Board
Luxury Cheese Board
From £39.95- Selection of artisan cheeses
- Premium crackers
- Chutney
- Fresh grapes
- Olives
- Dried fruit
- Luxury presentation board
Sweet Treats
Sweet Indulgence
£34.95- Chocolate covered strawberries
- Luxury macarons
- Artisan chocolates
- Alcohol free sparkling rosé alternative
- Personalised card
06 Wellness Collection
Three Levels of Wellness
Choose the wellness experience that best suits the guest, property and booking value. All prices exclude VAT.
Wellness Essentials
Wellness Essentials
£19.95Includes:
- Premium herbal tea selection
- Healthy snack
- Luxury hot chocolate
- Aromatherapy shower steamer
- Wellness welcome card
Wellness Escape
Wellness Escape
£39.95Everything in Wellness Essentials, plus:
- Aromatherapy pulse roller
- Deep sleep pillow spray
- Luxury sleep patch
- Luxury eye mask
- Luxury slippers
- Fresh fruit
- Guided meditation QR code
Signature Wellness
Signature Wellness Experience
£109.95Everything in Wellness Escape, plus:
- Luxury dressing gown
- Reed diffuser
- Luxury face mask
- Luxury hand cream
- Artisan chocolates
- Fresh flowers
- Wellness journal
- Bespoke room styling
- Personalised welcome card
07 Family, Kids & Entertainment
Entertainment for Every Guest Type
The children’s pack, family pack and games options remain separate because each is designed for a different stay.
Children
Kids Adventure Pack
£24.95- Colouring book
- Crayons
- Sticker book
- Activity book
- Small toy
- Bubble wand
- Children's snacks
- Fruit drink
- Welcome activity card
Families
Family Fun Box
£34.95- UNO or similar card game
- Dobble or similar game
- Playing cards
- Children's colouring activity
- Puzzle book
- Family snacks
Couples
Couples Night In Box
£19.95- Couples conversation cards
- Playing cards
- Chocolate treats
- Luxury hot chocolate
- Marshmallows
- Local date night ideas
Retreats
Retreat Relaxation Box
£24.95- Mindfulness journal
- Puzzle book
- Playing cards
- Premium herbal tea
- Luxury hot chocolate
- Conversation cards
- Guided meditation QR code
Groups
Games Night Box
£39.95- UNO
- Dobble
- Playing cards
- Charades
- Trivia game
- Snack selection
- Hot chocolate
Movie Night
Luxury Movie Night
£44.95- Gourmet popcorn
- Pick and mix
- Luxury chocolates
- Soft drinks
- Blanket
- Movie night guide
Premium Games
Games Night
£39.95- Premium board games
- Snacks
- Soft drinks
- Chocolates
- Luxury popcorn
08 Pet Collection
A Warm Welcome for Four Legged Guests
A practical dog friendly welcome pack for pet friendly properties.
Pet Friendly
Paws Welcome Pack
£19.95- Premium dog treats
- Dog towel
- Waste bags
- Ball or toy
- Local dog walking guide
09 Property Styling
Property Styling & Guest Presentation
Add professional presentation to any scheduled clean. Styling uses the property's existing items unless products are purchased separately.
Dining
Dining Table Styling
From £12.95- Placemats and tableware arranged
- Cutlery, glasses and napkins positioned
- Table runner or centrepiece styled
- Welcome card displayed
Breakfast
Breakfast Table Styling
£14.95- Breakfast hamper arranged
- Mugs, glasses and napkins set out
- Juice and milk chilled
- Fresh presentation before arrival
Welcome Display
Welcome Basket Styling
£9.95- Snacks and drinks arranged
- Tea and coffee presentation
- Guest information positioned
- Welcome card displayed
Bedroom
Luxury Bedroom Styling
£14.95- Cushions and throws arranged
- Towels styled
- Slippers and robes positioned
- Guest gifts or chocolates displayed
Bathroom
Spa Bathroom Styling
£12.95- Towels folded or rolled
- Toiletries neatly displayed
- Slippers positioned
- Wellness items arranged
Complete Presentation
Five Star Property Presentation
£24.95- Dining table professionally styled
- Welcome refreshments arranged
- Beds, cushions and throws checked
- Bathroom amenities displayed
- Ambient lighting adjusted where appropriate
- Final guest ready inspection
- Completion photographs
11 Enhance Your Stay
Premium Add Ons
Add individual upgrades to any guest experience. All prices exclude VAT and are subject to stock, host approval and availability.
| Experience | Price |
|---|---|
| Premium Alcohol Free Sparkling Upgrade | +£30 |
| Chocolate Covered Strawberries | +£20 |
| Balloon Display | +£35 |
| Fresh Red Rose Bouquet | +£45 |
| Luxury Celebration Cake | From £45 |
| Charcuterie Board | +£45 |
| Breakfast Hamper for Two | +£35 |
| Personalised Framed Message | +£10 |
| Luxury Bathrobes Hire | £9 per pair |
| Luxury Slippers | +£8 per pair |
| Early Check In | From £20 |
| Late Checkout | From £25 |
10 Luxury Concierge Services
Personalised Experiences, Professionally Arranged
Let us take care of every detail before arrival. All concierge services are tailored to the stay and arranged in advance by our team. Starting prices exclude VAT.
Private Dining
Private Chef Experience
From £195Enjoy a restaurant quality dining experience from the comfort of the accommodation.
- Bespoke menu
- Professional private chef
- Fresh local ingredients
- Table styling
- Optional alcohol free pairing; alcoholic pairing only where separately provided by an appropriately licensed supplier
Wellness
In Property Massage
From £75 per personRelax and unwind without leaving the accommodation.
- Swedish massage
- Deep tissue massage
- Couples massage
- Aromatherapy massage
Celebrations
Private Mixology Experience
From £175Third party mixology experience for birthdays and celebrations. Alcohol free service can be arranged as standard. Any alcoholic service must be supplied and authorised by the third party provider under its own appropriate licensing arrangements.
- Professional third party mixologist
- Alcohol free ingredients as standard
- Glassware
- Garnishes
- Interactive mixology experience
Dining Support
Restaurant Reservations
ComplimentaryComplimentary with a concierge booking.
- Romantic dinners
- Michelin star dining
- Family meals
- Sunday lunches
- Afternoon tea
Transport
Airport Transfers
From £65Travel in comfort with pre arranged transport.
- Airport collections
- Train station transfers
- Executive vehicles
- Group transport
Pre Arrival Stocking
Luxury Grocery Shopping
From £35 + goodsArrive to a fully stocked kitchen.
- Breakfast essentials
- Luxury grazing items
- Alcohol free wine and sparkling alternatives; alcohol only through a separately lawful arrangement
- Children’s snacks
- Local artisan produce
- Dietary specific shopping
Wellness Session
Private Yoga & Wellness
From £95- Sunrise yoga
- Sunset yoga
- Meditation
- Breathwork
- Wellness coaching
Proposal Concierge
Proposal Planning
From £305We help create a proposal they will never forget.
- Venue styling
- Floral arrangements
- Premium alcohol free sparkling drink
- Candles
- Rose petals
- Personalised décor
- Optional photographer
- Optional musician
Memories
Professional Photography
From £150Capture special memories with a professional photoshoot.
- Couples
- Families
- Engagements
- Proposals
- Anniversaries
- Mini holiday sessions
Private Tasting
Private Tasting Experience
From £125A guided tasting experience in the comfort of the accommodation.
- Curated alcohol free tasting selection as standard
- Alcoholic tasting only where independently supplied and authorised by an appropriately licensed third party provider
- Expert third party host where applicable
- Tasting notes
- Optional artisan cheese pairing
Third party experiences are subject to supplier availability, property suitability, access arrangements, minimum booking values and final confirmation. Bespoke requests are quoted individually.
Personalised arrival preparation
Pre Arrival Shopping & Stocking Service
For guests with individual requirements, requested goods can be purchased, delivered and stocked inside the property before check in.
This service is particularly useful for corporate travellers, relocation guests, international arrivals, families, insurance placements and longer stays.
Examples of Requested Items
- Groceries
- Dietary specific items
- Children's essentials
- Pet supplies
- Household products
- Additional refreshments
Choosing the right package
Which Guest Arrival Pack Should You Choose?
Short Leisure Stay
The Welcome Pack or Breakfast Welcome Pack gives guests simple refreshments without adding unnecessary cost.
Late Arrival
The Travel Essentials Kit and Guest Essentials Starter Pack reduce the need for guests to shop immediately after check in.
Premium Guest Booking
The Luxury Breakfast Hamper, Romance Experience Deluxe or Complete Guest Arrival Experience adds more comfort and presentation for higher value stays.
Corporate or Relocation Stay
The Executive Guest Arrival Experience provides a more complete arrival experience for professional and long stay guests.
Professional accommodation support
Guest Arrival Services for Accommodation Providers
Packages can be used for individual stays or coordinated across multiple properties and guest types.
Corporate Housing Providers
Professional arrival preparation for business travellers, executives, contractors and extended professional stays.
Relocation and Insurance Accommodation
Flexible arrival support for guests moving into temporary accommodation during relocation or property repairs.
Airbnb and Serviced Accommodation
Consistent welcome packs and property essentials for individual listings, short stay apartments and larger property portfolios.
Estate and Letting Agents
Arrival support for furnished rentals, managed accommodation and temporary tenancy requirements.
Portfolio Landlords
A consistent package structure across multiple units and varying guest budgets.
Contractor Accommodation
Practical breakfast, household and comfort items for professionals staying away from home.
Simple arrival preparation
How Guest Arrival Services Work
Choose a Package
Select the arrival pack that best matches the guest, property and booking value.
Provide Booking Details
Confirm the property address, guest arrival date, access information and any optional extras.
We Prepare the Items
The selected package is assembled before the scheduled guest arrival.
Pack Presented at the Property
Items are delivered and positioned according to the agreed booking arrangements.
Complete guest preparation
Combine Welcome Packs with Airbnb Cleaning
Guest arrival packs can be added to your Airbnb cleaning and linen booking to create a more complete changeover service.
The cleaning team can prepare the property, arrange the selected arrival items and complete the main presentation checks before the next guest arrives.
Local guest arrival support
Guest Experiences Across Bristol & Bath
We provide guest arrival packs across Bristol city centre, Clifton, Redland, Montpelier, Bishopston, Bedminster, Southville, Filton, Horfield, Kingswood, Fishponds, St George, Patchway, Bradley Stoke, Portishead, Long Ashton and surrounding Bristol areas.
Selected Bath locations are also covered, including Bath city centre, Bathwick, Widcombe, Oldfield Park, Combe Down and nearby locations, subject to booking and delivery availability.
View All Areas We CoverAlcohol & Booking Compliance
Alcohol Free Policy
CSB guest experience packages are offered on an alcohol free basis. CSB does not buy, resell or include alcoholic drinks within the advertised package price.
Where an experience would traditionally feature wine, Prosecco or Champagne, the advertised package includes an alcohol free alternative. Alcoholic drinks are not supplied by CSB.
If a host or guest asks about alcohol, the request must be handled separately and only after a lawful supply arrangement has been confirmed.
Photographs and promotional images are for illustrative and content purposes only. Products, brands, packaging, presentation and individual items may vary according to availability. Some images may show earlier package examples or historic pricing. The current written price and package description displayed in the website text takes precedence over any price, product or wording visible within an image. Prices exclude VAT unless stated otherwise.
Important Information
- Alcohol is not included in the advertised CSB package price and is not purchased or supplied by CSB.
- Host or property manager approval is required before any alcohol related request is arranged.
- The property owner or manager remains responsible for their normal booking, guest, age and identification checks.
- Host checks do not replace alcohol licensing or other legal requirements.
- CSB may decline or substitute an alcohol related request where lawful supply cannot be confirmed.
Booking Information
Before You Book
Notice Period
A minimum of 48 hours' notice is recommended. Larger, personalised and concierge bookings may require longer.
Availability
All experiences remain subject to stock, supplier, property access and team availability.
Seasonal Products
Fresh flowers, fruit, pastries, cheese and other seasonal items may vary while maintaining equivalent value. Flower packages include a seasonal bouquet selected by CSB. Specific flowers, colours, premium stems, larger arrangements and peak date requests may incur an additional supplement, confirmed before purchase.
Dietary Requirements
Guests must review product labels and allergen information. Bespoke dietary requests may require additional notice.
Pricing
Prices exclude VAT unless stated otherwise. Bespoke requests and concierge services are quoted individually where required.
Property Approval
Early check in, late checkout, candles, styling and access related requests require host or property manager approval.
Frequently Booked Together
Create a More Complete Guest Experience
Combine complementary experiences to increase impact and create a more memorable arrival.
Romance Deluxe
Pairs well with a Luxury Breakfast Hamper and Late Checkout.
Wellness Escape
Pairs well with In Property Massage and Private Yoga.
Cheese & Sparkling Experience
Pairs well with a Luxury Cheese Board and personalised welcome message.
Birthday Celebration
Pairs well with a Celebration Cake, Balloon Display and Professional Photography.
Family Fun Box
Pairs well with a Family Breakfast Hamper and Kids Adventure Pack.
Paws Welcome Pack
Pairs well with Luxury Grocery Shopping for longer pet friendly stays.
Bespoke Guest Experiences
Looking for Something More Personal?
Our team can create bespoke guest experiences for proposals, birthdays, anniversaries, honeymoons, family celebrations, corporate stays, VIP guests and luxury retreats.
Tell us the occasion, property, guest preferences and budget, and we will create a tailored quotation.
Our Luxury Promise
Prepared With Care. Presented With Purpose.
Every guest experience is professionally prepared, quality checked and presented before arrival to meet our hospitality standard.
- Carefully selected products
- Professional preparation
- Guest Ready presentation
- Quality checked before completion
- Bespoke support where available
Frequently asked questions
Guest Experience FAQs
Do the listed prices include VAT?
No. All listed guest arrival package prices exclude VAT.
How much notice is required?
Packages should be requested before guest check in with enough notice for stock to be prepared and delivered. Larger, corporate or personalised orders may require additional notice.
Can I order a welcome pack without booking cleaning?
Standalone delivery may be available depending on the property location, package value and team availability. Contact the team to confirm.
Can packages be customised?
Standard package contents are fixed for consistency. Additional requested products can be arranged through the Pre Arrival Shopping and Stocking Service.
How is the Guest Toiletry Collection priced?
The Guest Toiletry Collection costs £4.95 plus VAT per two king or double beds. Larger properties require additional packs according to the number of beds.
Do you supply firewood with the Fireside Experience?
No. The Fireside Experience includes marshmallows, toasting skewers, hot chocolate, biscuits and conversation cards. Firewood must be supplied by the property owner or guest.
Can you create a bespoke retreat or celebration package?
Yes. Bespoke guest experiences can be arranged for couples retreats, solo wellness stays, birthdays, anniversaries, proposals, family stays and corporate bookings, subject to notice and availability.
Can you support multiple Airbnb properties?
Yes. Package planning can be arranged for property managers, accommodation providers and landlords operating multiple properties.
Can you purchase specific groceries for guests?
Yes. The Pre Arrival Shopping & Stocking Service costs £35.00 plus VAT, in addition to the cost of the requested goods.
Can CSB include alcohol in a guest experience?
CSB packages are therefore temporarily alcohol free: CSB does not buy, resell or include alcoholic drinks within the advertised package price. Alcohol free alternatives are included where stated. Any future alcohol related arrangement will only be introduced after the applicable licensing position has been confirmed.
Are website images and image prices binding?
No. Images are illustrative and may show earlier products, presentation or historic pricing. The current written package description and price shown in the website text takes precedence over information visible within an image.
Professional guest arrivals
Book a Guest Experience in Bristol & Bath
Choose the right welcome pack, retreat experience or concierge service and create a more welcoming, professional and consistent check in experience.
Images, Products and Current Prices
Photographs and promotional images are for illustrative and content purposes only. Products, brands, packaging, presentation and individual items may vary according to availability.
Some images may show earlier package examples or historic pricing. The current written price and package description displayed in the website text takes precedence over any price, product or wording visible within an image.
Prices exclude VAT unless stated otherwise.